Customer Service Representative

Tourism Holdings Limited; Waitomo Caves; In loco; NZD 42.000 - 56.000; Tempo pieno

Descrizione del lavoro

Tourism Holdings Pty seeks friendly, customer-focused individuals to join the Waitomo Glowworm Caves team as Customer Service Representatives. You will be part of an internationally recognized Discover Waitomo call centre, delivering exceptional hospitality and handling reservations with accuracy.

Ideal candidates have at least 1 year in customer service, strong communication skills, and a positive, proactive approach.

Competenze

• NCEA Level 2 or equivalent qualification.
• Minimum 1 year of experience in a customer service environment.
• Understanding of core values: manaakitanga, kaitiakitanga, whanaungatanga, and ahurutanga.
• Proficiency in Microsoft Outlook, Word, and Excel.
• Excellent interpersonal and communication skills.
• Customer-centric approach with a positive, outgoing attitude.
• Ability to work under pressure and manage time effectively.
• Tech-savvy and willing to learn and adapt.
• Availability to work on a 7-day rotating roster.

Mansioni

• Provide courteous, friendly, and helpful customer service to all visitors.
• Maintain up-to-date knowledge of Waitomo attractions, products, and services.
• Sell and upsell products to meet and exceed sales targets.
• Accurately and efficiently process reservations.
• Handle customer inquiries, resolve issues, and fulfill requests.
• Ensure zero till variances and accurate end-of-day cash counts.
• Enhance visitor experience and increase visitor spend.
• Respond professionally to customer feedback and complaints.
• Manage traffic flow and ensure visitor safety.
• Maintain outstanding store condition and visual merchandising standards.

Formazione

NCEA Level 2

Strumenti

Microsoft Outlook

Microsoft Word

Microsoft Excel

Descrizione del lavoro

Are you passionate about delivering exceptional customer experiences in a world-renowned tourism destination? Waitomo Glowworm Caves is looking for a permanent, full-time friendly, motivated, and customer-focused individuals to join our team as Customer Service Representatives.

As part of our internationally recognized call centre, you’ll play a key role in exceeding customer expectations and providing outstanding hospitality (manaakitanga) across our Discover Waitomo products.

About Us

Discover Waitomo is home to the iconic Waitomo Glowworm Caves – a must-see destination for travellers from around the world. Here’s what makes us special:

• Manaakitanga, Kaitiakitanga, Whanaungatanga – Our core values guide everything we do, showing care for people and the environment.
• Award-winning Visitor Centre – Our restaurant team serves delicious food and beverages in a space that delights and inspires.
• Supportive, multicultural work environment – Be surrounded by positive, passionate people who love what they do.
• Part of Tourism Holdings Limited (thl) – NZ’s premium tourism company, operating legendary brands like The Legendary Black Water Rafting Company and Waitomo Homestead.

Key Responsibilities:

• Provide courteous, friendly, and helpful customer service to all visitors.
• Maintain up-to-date knowledge of all Waitomo attractions, products, and services.
• Sell and upsell products to meet and exceed sales targets.
• Accurately and efficiently process reservations.
• Handle customer inquiries, resolve issues, and fulfill requests.
• Ensure zero till variances and accurate end-of-day cash counts.
• Enhance visitor experience and increase visitor spend.
• Respond professionally to customer feedback and complaints.
• Manage traffic flow and ensure visitor safety.
• Maintain outstanding store condition and visual merchandising standards.

Requirements:

• NCEA Level 2 or equivalent qualification.
• Minimum 1 year of experience in a customer service environment.
• Understanding of our core values: manaakitanga, kaitiakitanga, whanaungatanga, and ahurutanga.
• Proficiency in Microsoft Outlook, Word, and Excel.
• Excellent interpersonal and communication skills.
• A customer-centric approach with a positive, outgoing attitude.
• Ability to work under pressure and manage time effectively.
• Tech-savvy and self-reliant with a willingness to learn and adapt.
• Availability to work on a 7-day rotating roster.

Why Join Us?

• Be part of a dynamic and supportive team.
• Enjoy the unique and authentic experience of working at the iconic Waitomo Glowworm Caves.
• Contribute to the local tourism economy and make a difference.
• Opportunities for personal and professional growth.