Café Assistant

Tourism Holdings Pty; Waitomo Caves; On-site; NZD 25,000 - 30,000; Part time

Job summary

Tourism Holdings Pty is seeking a friendly Café Assistant to join the Food & Beverage team at the Waitomo Glowworm Caves Visitor Centre. This permanent part-time role supports guest service, food preparation, cafe presentation, cleaning and day-to-day operations to ensure a warm, efficient experience.

You will work in a busy visitor environment, providing excellent service while maintaining high standards of presentation and hygiene. Availability for a 7-day rotating roster is required.

Qualifications

• Excellent communication and customer service skills.
• Good numeracy and literacy skills.
• Ability to work well under pressure in a busy visitor environment.
• Positive attitude, strong work ethic, and willingness to learn.

Responsibilities

• Provide friendly, professional service to visitors.
• Assist with food preparation and café presentation.
• Keep cafe, counters, tables and equipment clean and well presented.
• Operate the point-of-sale system and EFTPOS accurately.
• Restock fridges and supplies with proper stock rotation.
• Follow food safety, health and safety, and company policies.

Skills

Excellent communication

Numeracy and literacy

Team player

Reliability

Time management

Willingness to learn

Education

Hospitality qualification (beneficial)

Job description

Are you passionate about great customer service, enjoy working in a fast-paced environment, and want to be part of one of New Zealand’s most iconic tourism experiences? We’re looking for a friendly and reliable Café Assistant to join our Food & Beverage team at the Waitomo Glowworm Caves Visitor Centre.

About the role:

As a permanent part-time Café Assistant, you’ll help deliver a high-quality food and beverage experience for our visitors. You’ll support the team with customer service, food preparation, café presentation, cleaning, and day-to-day operations to ensure every guest receives a warm, efficient, and memorable experience.

What you’ll be doing:

• Providing friendly, helpful, and professional service to visitors.
• Preparing and presenting food and beverages to a high standard.
• Keeping the café, restaurant, counters, tables, and equipment clean and well presented.
• Using the point-of-sale system, EFTPOS processes accurately.
• Restocking fridges and supplies using stock rotation practices.
• Following food safety, health and safety, and company policies and procedures.
• Contributing positively to the team and supporting sustainable practices.

About you:

You’ll be a team player who takes pride in delivering excellent service and maintaining high standards. You’ll be reliable, friendly, well presented, and comfortable working in a busy visitor environment.

• Excellent communication skills and attention to detail.
• Good numeracy and literacy skills.
• Ability to work well under pressure and manage your time effectively.
• A positive attitude, strong work ethic, and willingness to learn.
• High standards of personal presentation and hygiene.
• Availability to work a 7-day rotating roster.
• A hospitality qualification would be beneficial but is not essential.

Why join us?

This is a great opportunity to be part of a supportive team in a unique tourism environment, helping visitors enjoy an unforgettable experience at Waitomo Glowworm Caves.

If you’re enthusiastic, service-focused, and ready to be part of a busy and rewarding hospitality environment, we’d love to hear from you.