Customer Service Representative

DB Breweries; Auckland; On-site; NZD 50,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Income protection

KiwiSaver employer contribution

Product allowance

Life Leave

Parental leave

Wellbeing support

Inclusive culture

Job summary

DB Breweries is seeking a customer service professional in Auckland to deliver exceptional experiences across phone, email and web channels. You will manage orders, resolve enquiries and work with Sales, Supply Chain, Logistics and Marketing to ensure outstanding service.

Key responsibilities include processing orders, handling complaints with empathy, and providing product and pricing information. A customer-first mindset and proficiency in MS Office are essential.

Qualifications

• Minimum 2 years of relevant experience preferred, but not essential.
• Strong communication and relationship-building skills.
• Proficient in Microsoft Office, especially Excel and Word.
• Experience with SAP ECC or similar ERP/MRP systems.
• A customer-first mindset and a passion for delivering great service.

Responsibilities

• Processing customer orders accurately and efficiently.
• Supporting customers with enquiries, issues and order-related requests.
• Managing consumer and product quality complaints with empathy and professionalism.
• Providing product, pricing and promotional information.
• Supporting customers using the DB Portal.
• Building strong relationships with customers and internal stakeholders.
• Contributing to continuous improvement and a positive team culture.

Skills

Customer service

Communication

ERP experience

Tools

SAP ECC

MS Office

Job description

Jora New Zealand will close on 16th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

As the first point of contact for our customers and consumers, you'll play a key role in delivering an exceptional customer experience across phone, email and web channels. You'll manage customer orders, resolve enquiries and complaints, provide product information, and work closely with teams across Sales, Supply Chain, Logistics and Marketing to deliver outstanding service.

What you'll do

• Processing customer orders accurately and efficiently.
• Supporting customers with enquiries, issues and order-related requests.
• Managing consumer and product quality complaints with empathy and professionalism.
• Providing product, pricing and promotional information.
• Supporting customers using the DB Portal.
• Building strong relationships with customers and internal stakeholders.
• Contributing to continuous improvement and a positive team culture..

What you'll bring

• Minimum of 2 years’ relevant experience preferred, but not essential
• Strong communication and relationship-building skills.
• Proficient in Microsoft Office, especially Excel and Word
• Experience with SAP ECC or similar ERP/MRP systems
• A customer-first mindset and a passion for delivering great service.

About us

When you join DB Breweries, you become part of the global HEINEKEN whānau, where everyone is encouraged to be themselves, contribute ideas, learn, and grow. As one of the world's leading beer and cider companies, operating across more than 70 countries, we bring together great people, iconic brands, and a passion for winning in the market.

We offer:

• Free health, life, and income protection insurance
• 5% employer KiwiSaver contribution
• Monthly product allowance
• Employee discounts across Star Hospitality venues
• Enjoyment of Life Leave – an additional paid day each year
• Generous parental leave provisions
• Wellbeing support and counselling services
• A positive, inclusive culture with genuine opportunities for growth and development