Customer Service Representative

Global Wave Group; Auckland; On-site; NZD 48,000 - 62,000; Full time

Job summary

Global Wave Group is seeking a Customer Service Representative in Albany, Auckland. This office-based role involves handling queries via chat and email, coordinating between customers and internal teams, and supporting the sales department with daily tasks.

The ideal candidate will have previous customer service experience, strong communication skills, and fluency in English plus additional languages. Candidates must be prepared to work non-standard NZ business hours.

Qualifications

• Proficiency in multiple languages including English and Mandarin.
• Previous customer service experience preferred.
• Willing to work non-standard New Zealand hours.

Responsibilities

• Handle customer inquiries via online chat and email, assisting clients with issues and questions.
• Coordinate communication between customers and internal departments.
• Work closely with the sales team to address daily sales-related matters.

Skills

English proficiency

Mandarin

Thai

Filipino

Korean

Malay

Vietnamese

Job description

Customer Service Representative - Global Wave Group

Location: Albany, Auckland (Office based)

Reports to: Customer Service Lead

Key Responsibilities

• Handle customer inquiries via online chat and email, assisting clients with issues and questions.
• Coordinate communication between customers and internal departments.
• Work closely with the sales team to address daily sales-related matters.
• Previous customer service experience is preferred.
• Experience in stock or securities trading is a plus.
• Proficiency in English, Mandarin, Thai, Filipino, Korean, Malay or Vietnamese.
• Strong communication and adaptability skills with a responsible work attitude.
• Able to work efficiently with team leaders to meet team objectives.
• Willing to work non-standard New Zealand business hours.

Application Requirements

• Applicants must have the legal right to work in New Zealand.
• Please specify all languages you can speak and your level of proficiency in your CV.