Customer Service Representative New

PB Technologies; Upper Harbour; On-site; NZD 25,000 - 39,000; Full time

Benefits offered by this job

Staff discounts

Health insurance

Fuel subsidy

Growth opportunities

Job summary

PB Technologies Albany branch is hiring for a permanent role, working 30+ hours per week. You will deliver a high-quality, customer-focused service experience and handle customer interactions over the phone.

You will process service/repair orders, prepare quotes, and explain a wide range of technology products clearly. Weekend and public holiday availability is required. Join our friendly team and enjoy staff discounts, health insurance, fuel subsidy, and growth opportunities.

Qualifications

• Strong knowledge of computer hardware and software is preferred.
• Previous experience in a phone-based customer service role is advantageous.
• Excellent interpersonal and communication skills; able to work with diverse stakeholders.
• Availability to work weekends and public holidays.

Responsibilities

• Deliver a high-quality, customer-focused service experience.
• Confidently handle customer interactions over the phone.
• Process service/repair orders and prepare quotes accurately.
• Understand a wide range of technology products and communicate technical information clearly to customers.
• Assist customers with inquiries and provide effective solutions to their problems.

Skills

Phone support

Hardware knowledge

Software knowledge

Interpersonal skills

Weekend availability

Multilingual (Asian language)

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Join our friendly team at the Albany Branch! This is a permanent role, working 30+ hours per week. Tasks and Responsibilities:

• Deliver a high-quality, customer-focused service experience.
• Confidently handle customer interactions over the phone.
• Process service/repair orders and prepare quotes accurately.
• Understand a wide range of technology products and communicate technical information clearly to customers.
• Assist customers with inquiries and provide effective solutions to their problems.

Job description

Join our friendly team at the Albany Branch! This is a permanent role, working 30+ hours per week. Tasks and Responsibilities:

• Deliver a high-quality, customer-focused service experience.
• Confidently handle customer interactions over the phone.
• Process service/repair orders and prepare quotes accurately.
• Understand a wide range of technology products and communicate technical information clearly to customers.
• Assist customers with inquiries and provide effective solutions to their problems.

Requirements

The successful candidate should have:

• Strong knowledge of computer hardware and software (preferred but not essential).
• Previous experience in a phone-based customer service role is an advantage.
• Excellent interpersonal and communication skills, with a proven ability to work collaboratively with diverse stakeholders.
• Availability to work weekends and public holidays.

• Fluency in an Asian language is a plus but not essential

What We Offer

• Competitive pay ( hourly rate + bonus)
• PB Tech Staff discounts
• Supportive team culture and growth opportunities
• Health insurance
• Fuel subsidy

We appreciate all applications; however, only shortlisted candidates will be contacted for interviews.

Start date

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