Trade Support Team Leader – Queenstown

PlaceMakers; Otago; On-site; NZD 60,000 - 80,000; Full time

Benefits offered by this job

Competitive hourly rate

Staff-buying privileges

Health & Wellbeing initiatives

Women in Sales initiative

Job summary

PlaceMakers in Queenstown seeks a Customer Service Manager to lead a team of four. In this role, you will ensure exceptional customer experiences, manage inquiries, and support staff training. Your leadership will drive productivity in a fast-paced environment.

The role requires at least experience in customer service/sales management and excellent communication skills. The position offers 40 hours a week with a competitive hourly rate and development opportunities.

Qualifications

• Experience in a management position in Customer Service or Sales.
• Ability to provide personalized solutions under pressure.
• Computer literate and comfortable with general software.

Responsibilities

• Manage customer inquiries by phone, email, and in-person.
• Support team training and handle queries.
• Provide product advice, pricing information, and tailored solutions.

Skills

Customer Service/Sales experience

Excellent communication skills

Problem-solving

Computer literacy

Tools

Outlook

Word

Job description

About the role

This is a pivotal role where you will be hands on providing guidance and leadership to our team of 4 Trade support team members in our Queenstown branch. Supporting our Account Managers and senior leaders. You will ensure that our trade clients experience the best customer service from start to finish and that productivity is high given the fast-paced nature of our business. Your main objective will be to ensure a seamless customer experience by managing customer inquiries, providing product advice, quotes, and pricing information, and seeking out solutions to meet customer needs.

Daily responsibilities

• Actioning customer enquiries by phone, email & walk-in customer contact.
• Supporting your team with any queries and/or training requirements.
• Providing customers with product advice, quotes, and pricing information as well as tailored solutions.
• Performance reviews and coordinating staff rosters.
• Daily and weekly planning with account manager to ensure all opportunities are captured.
• Liaising with inventory and dispatch regarding orders and deliveries.
• Dealing with suppliers around new products and specifications.

This is a permanent full-time role, offering 40 hours a week, Monday-Friday, based in our Queenstown branch.

About you

• Experienced in Customer Service/Sales or call centre management.
• Solution focused with a passion for delivering excellent customer service.
• Have the ability to stay calm under pressure and be adaptable.
• Excellent communication abilities, in both verbal and written with the capability to provide personalised solutions.
• Be able to work under pressure and organise your time and environment for maximum efficiency.
• Computer literacy is important, confident user of Outlook, Word & general computer software, however, full training will be given on our in-house computer systems.

Our Benefits

• Competitive hourly rate and staff-buying privileges.
• Genuine development opportunities that come with being part of the wider Fletcher Building Group.
• Women in Sales initiative – a dedicated programme whose core focus is on providing opportunities to women in our network to upskill, learn, grow and achieve their personal and career aspirations.
• Health & Wellbeing initiatives including an Employee Assistance Programme.

Join Us

We value diversity and encourage applications from all backgrounds. Research shows that females and minority groups don’t always apply for roles unless they match 100% of the requirements. If this role interests you but you feel you don’t quite fit, we encourage you to apply anyway. We are proud of our diversity and see it as one of the things that make us better together.

Pre‑employment checks

Pre‑employment checks including references, medical, drug test and a criminal background check is required as well as the legal right to work in NZ indefinitely.

Equal Opportunity Employer

We are proud of the incredible diversity of people who make up our business! As an Equal Opportunity Employer, we strive to create an inclusive environment for all our employees across our national network of branches throughout New Zealand.