Customer Service Pro (6-Month FTC)

AIA

Auckland

On-site

NZD 42,000 - 54,000

Full time

2 days ago

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Job summary

AIA New Zealand is hiring a Customer Service Representative for a fixed-term 6-month contract in Auckland. You will be the trusted point of contact for customers and advisers, delivering clear information and practical solutions from first contact to resolution.

Join the Customer team to own interactions, collaborate across the business, and uphold the AIA standard of professionalism, empathy, and care. This role offers development opportunities in customer service, problem-solving, and

Qualifications

Experience delivering exceptional customer service, ideally in a contact centre or financial services environment.
Strong communication skills with ability to listen, understand needs and provide clear information.
Attention to detail and ability to manage multiple tasks and priorities.
Sound judgement and problem-solving to reach effective outcomes.
Resilience and adaptability in a fast-paced environment.

Responsibilities

Deliver outstanding service by taking ownership of customer and adviser enquiries through to resolution.
Build relationships to increase customer confidence, satisfaction and loyalty.
Communicate accurate information and process requests efficiently for a seamless experience.
Identify opportunities to support business growth by connecting leads to the right teams.
Collaborate with colleagues to resolve queries quickly while maintaining quality and compliance.