Customer Care Specialist (12-Month Contract) | Flexible Work

AIA; Devonport-Takapuna; On-site; NZD 45,000 - 60,000; Full time

Benefits offered by this job

Hands-on experience

Structured development programs

Mentorship

Flexible working

Job summary

AIA New Zealand in Auckland seeks a Customer Service Representative for a 12-month fixed-term role. You will be the trusted contact for customers and advisers, delivering clear information and practical solutions from first contact to resolution.

You will collaborate across the business to represent the AIA brand with professionalism and care. This position offers development opportunities in customer service, problem-solving, and relationship building, with flexible working options and a

Qualifications

• Experience delivering exceptional customer service, ideally in a contact centre or financial services.
• Strong communication skills and ability to actively listen to understand needs.
• Keen eye for detail and ability to manage multiple tasks.
• Awareness of insurance or banking products is preferred.

Responsibilities

• Own customer and adviser enquiries from first contact to resolution.
• Provide clear information and practical solutions for a seamless service experience.
• Collaborate across the business to achieve positive outcomes and represent the AIA brand.
• Identify opportunities to support business growth by recognizing customer needs.

Skills

Customer service

Communication

Active listening

Attention to detail

Resilience

Job description

AIA New Zealand in Auckland seeks a Customer Service Representative for a 12-month fixed-term role. You will be the trusted contact for customers and advisers, delivering clear information and practical solutions from first contact to resolution.

You will collaborate across the business to represent the AIA brand with professionalism and care. This position offers development opportunities in customer service, problem-solving, and relationship building, with flexible working options and a