Customer Care Specialist (6-Month Fixed Term)

AIA New Zealand; Devonport-Takapuna; On-site; NZD 42,000 - 54,000; Full time

Job summary

AIA New Zealand is seeking a Customer Service Representative for a 6-month fixed-term engagement in Auckland. You will be the trusted contact for customers and advisers, owning inquiries from first contact to resolution with clear information, practical solutions and a seamless service experience.

This role emphasizes empathy, professionalism, and customer-centric support. You will collaborate across the business to resolve issues, identify retention opportunities, and contribute to continuous

Qualifications

• Experience providing outstanding customer service in a contact centre, financial services environment, or a similar customer‑focused setting.

Responsibilities

• Deliver exceptional service by taking ownership of customer and adviser enquiries and driving timely resolutions.
• Build trust and loyalty through positive interactions that enhance the customer experience.
• Communicate accurate information and process requests efficiently to ensure seamless service delivery.
• Identify opportunities to support customer retention and business growth by recognising and referring potential leads.
• Collaborate with teams across the business to resolve issues and achieve the best possible outcomes.
• Contribute to continuous improvement by sharing ideas that enhance efficiency, quality, and customer satisfaction.

Skills

Customer service excellence

Communication skills

Active listening

Attention to detail

Problem solving

Resilience & adaptability

Insurance / financial products

Job description

AIA New Zealand is seeking a Customer Service Representative for a 6-month fixed-term engagement in Auckland. You will be the trusted contact for customers and advisers, owning inquiries from first contact to resolution with clear information, practical solutions and a seamless service experience.

This role emphasizes empathy, professionalism, and customer-centric support. You will collaborate across the business to resolve issues, identify retention opportunities, and contribute to continuous