Customer Service Librarian - Fixed Term

Napier City Council; Hawke's Bay; On-site; NZD 58,000 - 65,000; Part time

Benefits offered by this job

Employee Assistance Program (OCP)

Quarterly values awards + Social club

Free flu vaccinations (annual)

Job summary

Napier City Council is seeking a part-time Customer Service Librarian for an 18-month fixed term, 25 hours per week across Napier and Taradale libraries. You will deliver high-quality customer support, assist with enquiries, tech help, shelving, and programmes, while contributing to community engagement and digital literacy initiatives.

The role requires five years of customer service experience, strong organisational skills, and comfort with Library Management Systems.

Qualifications

• Five years' experience delivering excellent customer service and helping people find information, resources, and support.
• Confident using digital tools and technology, with the ability to assist others with basic tech enquiries.
• Strong attention to detail, well-developed organisational skills, and a proactive, solutions-focused mindset.
• Familiar with databases, ideally a Library Management System.

Responsibilities

• Deliver high-quality customer service across all library functions, supporting users with enquiries, technology, and access to services.
• Support the day-to-day operations of the library, including shelving, cash handling, and maintaining the presentation of collections.
• Assist in the delivery of library programmes and community outreach initiatives, including reading programmes and digital literacy sessions.
• Work collaboratively across Napier and Taradale branches as part of a dedicated team focused on continuous improvement and community engagement.

Skills

Customer service

Digital literacy

Information search

Team collaboration

Tools

Library Management System

Job description

Jora New Zealand will close on 16th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Napier City Council - Napier City, North Island

Do you get a kick out of connecting people with books they'll love, solving tech puzzles, and showing others just how magic a library can be? We're looking for a part-time Customer Service Librarian on a fixed term basis who bring positivity, enthusiasm, and a genuine passion for stories in all their forms.

In this role, you'll be a welcoming presence for our community - supporting everything from everyday enquiries to children's activities and tech support. Every shift brings something new, and that variety is what keeps you engaged.

If great customer service is your superpower, you're naturally curious, and you thrive in a team, we'd love to have you join us at Napier Libraries.

Te Āheinga - The Opportunity

Deliver high-quality customer service across all library functions, supporting users with enquiries, technology, and access to services.

Support the day-to-day operations of the library, including shelving, cash handling, and maintaining the presentation of collections.

Assist in the delivery of library programmes and community outreach initiatives, including reading programmes and digital literacy sessions.

Work collaboratively across Napier and Taradale branches as part of a dedicated team focused on continuous improvement and community engagement.

Five years' experience delivering excellent customer service and helping people find information, resources, and support.

Confident using digital tools and technology, with the ability to assist others with basic tech enquiries.

Strong attention to detail, well-developed organisational skills, and a proactive, solutions-focused mindset.

Familiar with databases, ideally a Library Management System.

Employee Assistance Program (OCP)

Quarterly values awards + Social club

Free flu vaccinations (annual)

This is an 18-month fixed term opportunity, working 25 hours per week Sunday - Thursday. You will be based across Napier and Taradale Libraries.

The annual salary package for this role is $58,047 - $64,869 - pro rata (including KiwiSaver), with the final offer depending on your skills and experience.

We will be interviewing applications as we receive them and may close the role when we have found the right person.

At Napier City Council, we are proud to be an equal opportunity employer that values diversity. We welcome applicants from all backgrounds and work to make our hiring process fair and accessible. If you need any support or adjustments during your application or interview, let us know—we're happy to help!

Our success is grounded in strong partnerships with Mana Whenua and Iwi, supported by our Māori Partnerships team, Te Waka Rangapū, which builds cultural capability through education and training.

Before you join, you'll need to complete pre-employment checks (including criminal background checks, with some roles requiring health screening and drug & alcohol testing). As an NCC employee, you may also be called on to support Civil Defence emergencies when our community needs us most.

Job Description - Customer Service Librarian