Customer Service & Groomer: Fleet Grooming & Quotes

Hirepool; Palmerston North; On-site; NZD 28,000 - 39,000; Full time

Benefits offered by this job

Kiwisaver contribution

Staff hire in DIY fleet

Ongoing training and development

Life insurance

Job summary

Hirepool's Palmerston North branch is seeking a Customer Service/Groomer who delivers friendly sales advice, prepares quotes, and ensures our rental vehicles are clean, well maintained, and ready for hire.

You will handle contracts, coordinate deliveries and pick-ups, manage branch administration and customer accounts, and work across all branch duties with a supportive team. Full, rostered hours Monday to Saturday; Class 1 licence and strong communication required.

Qualifications

• Requires a Full Class 1 Driver Licence (Class 2 a plus).
• Mechanical interest and aptitude are advantageous.
• Strong written and verbal communication skills.
• Intermediate computer skills with accuracy and attention to detail.
• Ability to build relationships with diverse customers and colleagues.

Responsibilities

• Answer phones with sales advice and quotes.
• Create contracts and complete transactions.
• Coordinate and deliver/pick-up vehicles.
• Office administration and customer account maintenance.
• Keep branch vehicle and rental fleet groomed to high standards.
• Ensure compliance checks are carried out.
• Identify and escalate repair/maintenance issues as needed.
• Manage maintenance and damages effectively.

Skills

Driver Licence

Mechanical interest

Communication skills

Computer skills

People skills

Job description

Hirepool's Palmerston North branch is seeking a Customer Service/Groomer who delivers friendly sales advice, prepares quotes, and ensures our rental vehicles are clean, well maintained, and ready for hire.

You will handle contracts, coordinate deliveries and pick-ups, manage branch administration and customer accounts, and work across all branch duties with a supportive team. Full, rostered hours Monday to Saturday; Class 1 licence and strong communication required.