Customer Service Desk - Mitre 10 Mega Wanaka

Mitre 10; Wānaka; Hybrid; NZD 45,000 - 60,000; Full time

Benefits offered by this job

Staff discount on Mitre 10 products

In-house training and development

Career progression opportunities

Friendly team culture

Supportive work environment

Discounts on health insurance (where/&

Job summary

Mitre 10 MEGA Wanaka is seeking a Customer Service Desk team member to support our customers across Wanaka and surrounding areas. This full-time role offers a Sunday-Thursday roster with 40 hours per week and a permanent contract.

You will bring excellent communication, strong time management, and a friendly, proactive approach to problem solving. Basic computer and mobile device skills are helpful, and you thrive in a fast-paced retail environment.

Qualifications

• Excellent communication and relationship-building skills.
• Well-organised and able to manage time effectively.
• Flexible mindset and able to think on your feet.
• Meet customer demands with a polite and friendly manner.
• Keep a cool head during challenging situations.
• Enthusiasm and team spirit.
• Basic familiarity with computers, mobile devices, and keyboard skills.

Responsibilities

• Assist customers with product selection and service.
• Deliver an exceptional level of customer service and go the extra mile.
• Work across a Sunday-Thursday roster and maintain reliability.
• Maintain a friendly, professional demeanor in challenging situations.
• Utilise basic computer and mobile device skills as part of service.

Skills

Communication

Relationship-building

Time management

Flexibility

Customer service

Composure

Teamwork

Tech literacy

Job description

Customer Service Desk

Mitre 10 MEGA Wanaka is a dynamic and fast-growing company with a vision to provide the highest levels of service and expertise to our customers in Wanaka and the surrounding areas. Mitre 10 continues to dominate the NZ DIY retail market through both its market share and number of stores throughout the country, and you can be part of our continuing success by joining the team.

We would be really keen to hear from you if you share our passion for ensuring our customers get the right product and an exceptional level of service every time they walk through our doors – going the extra mile will be the norm for you.

This role will be assisting customers with40 hours per week over a Sunday-Thursday roster.A full time permanent position.

The successful applicant will have;

• Excellent communication and relationship-building skills
• An approach that is well organised and be able to manage time effectively
• A flexible mindset and be able to think on your feet
• The skills to meet customer demands with a polite and friendly manner
• The ability to keep a cool head during challenging situations
• Enthusiasm and team spirit
• Basic familiarity with computers, mobile devices, and keyboard skills

Wanaka Mitre 10 Mega

Customer Service Desk

Mitre 10 MEGA Wanaka is a dynamic and fast-growing company with a vision to provide the highest levels of service and expertise to our customers in Wanaka and the surrounding areas. Mitre 10 continues to dominate the NZ DIY retail market through both its market share and number of stores throughout the country, and you can be part of our continuing success by joining the team.

We would be really keen to hear from you if you share our passion for ensuring our customers get the right product and an exceptional level of service every time they walk through our doors – going the extra mile will be the norm for you.

This role will be assisting customers with40 hours per week over a Sunday-Thursday roster.A full time permanent position.

The successful applicant will have;

A passion for customer service excellence

• Excellent communication and relationship-building skills
• An approach that is well organised and be able to manage time effectively
• A flexible mindset and be able to think on your feet
• The skills to meet customer demands with a polite and friendly manner
• The ability to keep a cool head during challenging situations
• Enthusiasm and team spirit
• Basic familiarity with computers, mobile devices, and keyboard skills

What we provide;

• A supportive, professional work environment
• A friendly, positive team culture that makes it feel like a second family
• In house and external training and development, to progress your career
• A wide range of roles to allow for future promotion or new opportunities. The majority of our managers and leaders have been promoted within the company
• Great discount on all Mitre 10 products
• A suite of perks that includes discounts on health insurance, gym memberships, e-bikes, other retailer’s electronic goods, accommodation, dental care etc

Location: Otago, Queenstown & Wanaka, Mitre 10 MEGA Wanaka