Customer Service Desk - Mitre 10 Mega Wanaka

Mitre 10; Queenstown; On-site; NZD 45,000 - 55,000; Full time

Benefits offered by this job

Discount on Mitre 10 products

Health insurance discounts

Gym memberships

e-bikes

Accommodation

Discounts at other retailers

Job summary

Mitre 10 MEGA Wanaka is hiring a Customer Service Desk representative to support customers in Wanaka and surrounding areas. The role focuses on delivering exceptional service and helping customers find the right product.

Working a Sunday-Thursday roster for 40 hours per week, this full-time position offers a supportive team environment with in-house training and development opportunities.

Qualifications

• Excellent communication and relationship-building skills required.
• Organised, able to manage time effectively.
• Flexible, able to think on your feet.
• Polite and friendly manner to meet customer demands.
• Ability to stay calm in challenging situations.
• Enthusiasm and team spirit.
• Basic familiarity with computers, mobile devices, and keyboard skills.

Responsibilities

• Assist customers with product questions and purchases.
• Provide friendly, high-level service to all customers.
• Help customers find the right product and ensure satisfaction.
• Maintain a calm, helpful approach during busy periods.
• Collaborate with the team to deliver exceptional service.

Skills

Communication

Relationship-building

Time management

Flexible mindset

Friendly demeanour

Calm under pressure

Enthusiasm and team spirit

Basic computer skills

Tools

Computers

Mobile devices

Keyboard skills

Job description

Customer Service Desk

Mitre 10 MEGA Wanaka is a dynamic and fast-growing company with a vision to provide the highest levels of service and expertise to our customers in Wanaka and the surrounding areas. Mitre 10 continues to dominate the NZ DIY retail market through both its market share and number of stores throughout the country, and you can be part of our continuing success by joining the team.

We would be really keen to hear from you if you share our passion for ensuring our customers get the right product and an exceptional level of service every time they walk through our doors – going the extra mile will be the norm for you.

This role will be assisting customers with40 hours per week over a Sunday-Thursday roster.A full time permanent position.

The successful applicant will have;

• Excellent communication and relationship-building skills
• An approach that is well organised and be able to manage time effectively
• A flexible mindset and be able to think on your feet
• The skills to meet customer demands with a polite and friendly manner
• The ability to keep a cool head during challenging situations
• Enthusiasm and team spirit
• Basic familiarity with computers, mobile devices, and keyboard skills

Wanaka Mitre 10 Mega

Customer Service Desk

Mitre 10 MEGA Wanaka is a dynamic and fast-growing company with a vision to provide the highest levels of service and expertise to our customers in Wanaka and the surrounding areas. Mitre 10 continues to dominate the NZ DIY retail market through both its market share and number of stores throughout the country, and you can be part of our continuing success by joining the team.

We would be really keen to hear from you if you share our passion for ensuring our customers get the right product and an exceptional level of service every time they walk through our doors – going the extra mile will be the norm for you.

This role will be assisting customers with40 hours per week over a Sunday-Thursday roster.A full time permanent position.

The successful applicant will have;

A passion for customer service excellence

• Excellent communication and relationship-building skills
• An approach that is well organised and be able to manage time effectively
• A flexible mindset and be able to think on your feet
• The skills to meet customer demands with a polite and friendly manner
• The ability to keep a cool head during challenging situations
• Enthusiasm and team spirit
• Basic familiarity with computers, mobile devices, and keyboard skills

What we provide;

• A supportive, professional work environment
• A friendly, positive team culture that makes it feel like a second family
• In house and external training and development, to progress your career
• A wide range of roles to allow for future promotion or new opportunities. The majority of our managers and leaders have been promoted within the company
• Great discount on all Mitre 10 products
• A suite of perks that includes discounts on health insurance, gym memberships, e-bikes, other retailer’s electronic goods, accommodation, dental care etc

Location: Otago, Queenstown & Wanaka, Mitre 10 MEGA Wanaka