Mitre 10 Mega Rotorua- Customer Experience Zone

MITRE 10; Rotorua; On-site; NZD 30,000 - 36,000; Part time

Benefits offered by this job

Staff discount

Birthday day off

Trauma insurance

Bonus scheme

Generous staff discount

Job summary

Mitre 10 MEGA Rotorua is a locally owned retailer committed to helping Kiwis bring their DIY dreams to life. We are seeking a Customer Service Experience Team Member for part-time hours (16 per week) including one weekend day.

You will deliver warm, professional customer care, process POS transactions, and support store operations. Join our energetic team for excellent training, great staff discounts, and a friendly working environment in Rotorua.

Qualifications

• Greeting and assisting customers in a warm, professional manner.
• Accurately processing transactions on our POS system.
• Providing advice or solutions to support customer inquiries.
• Collaborating with team members to maintain smooth store operations.
• Handling physical tasks such as lifting and moving stock.
• Assist customers at the service desk with returns, exchanges, and general queries.

Skills

Customer service

Communication

Team player

Reliable

Job description

Mitre 10 MEGA Rotorua is a proud, locally owned and family-operated business, committed to helping Kiwis bring their DIY dreams to life. As a dynamic and growing company, we’re all about offering quality products, unbeatable value, and expert advice—all wrapped in top-notch customer service.

As a Customer Service Experience Team Member, you will play a crucial role in delivering exceptional customer service ensuring a positive shopping experience and ensuring you process customer's transactions on POS (tills).

Permanent Part-Time

Your contracted hours will be 16 hours/per week, which willinclude one weekend day. Work rosters will be published at least twoweeks in advance to provide adequate notice of your scheduled shifts.

Your day-to-day will include:

• Greeting and assisting customers in a warm, professional manner
• Accurately processing transactions on our POS system
• Providing advice or solutions to support customer inquiries
• Collaborating with team members to maintain smooth store operations
• Handling physical tasks such as lifting and moving stock
• Assist customers at the service desk with returns, exchanges, and general queries

You’ll Be Someone Who:

• Loves creating great customer experiences
• Communicates confidently and clearly
• Enjoys working as part of a high-energy team
• Is reliable and thrives in a busy, hands-on environment
• Has a great attitude and strong work ethic

We offer the successful applicant:

• Competitive remuneration
• A stable positive team environment
• Corporate discounts via Mitre 10's 'Perks App'
• Excellent support and training
• Staff Perks such as Birthday Day - Day Off, Trauma Insurance, Bonus Scheme
• Generous staff discount