Customer Care Desk – Wanaka (40h, Sun–Thu)

Mitre 10; Wānaka; Hybrid; NZD 45,000 - 60,000; Full time

Benefits offered by this job

Staff discount on Mitre 10 products

In-house training and development

Career progression opportunities

Friendly team culture

Supportive work environment

Discounts on health insurance (where/&

Job summary

Mitre 10 MEGA Wanaka is seeking a Customer Service Desk team member to support our customers across Wanaka and surrounding areas. This full-time role offers a Sunday-Thursday roster with 40 hours per week and a permanent contract.

You will bring excellent communication, strong time management, and a friendly, proactive approach to problem solving. Basic computer and mobile device skills are helpful, and you thrive in a fast-paced retail environment.

Qualifications

• Excellent communication and relationship-building skills.
• Well-organised and able to manage time effectively.
• Flexible mindset and able to think on your feet.
• Meet customer demands with a polite and friendly manner.
• Keep a cool head during challenging situations.
• Enthusiasm and team spirit.
• Basic familiarity with computers, mobile devices, and keyboard skills.

Responsibilities

• Assist customers with product selection and service.
• Deliver an exceptional level of customer service and go the extra mile.
• Work across a Sunday-Thursday roster and maintain reliability.
• Maintain a friendly, professional demeanor in challenging situations.
• Utilise basic computer and mobile device skills as part of service.

Skills

Communication

Relationship-building

Time management

Flexibility

Customer service

Composure

Teamwork

Tech literacy

Job description

Mitre 10 MEGA Wanaka is seeking a Customer Service Desk team member to support our customers across Wanaka and surrounding areas. This full-time role offers a Sunday-Thursday roster with 40 hours per week and a permanent contract.

You will bring excellent communication, strong time management, and a friendly, proactive approach to problem solving. Basic computer and mobile device skills are helpful, and you thrive in a fast-paced retail environment.