Customer Service Coordinator

UniLodge Living Group; Auckland; On-site; NZD 52,000 - 70,000; Full time

Job summary

UniLodge Living Group Auckland is seeking a Full-time Customer Service Coordinator to support reception, property management, and leasing for student accommodation at Te Tirohanga o te Toangaroa. You will manage inquiries, assist with reporting, and help deliver a positive resident experience in a dynamic team.

The role combines customer service, admin duties, and property management, offering learning opportunities and exposure to campus life in a supportive environment.

Qualifications

• Strong customer service mindset with a 'we care' approach.
• Experience in hospitality or student accommodation is advantageous.
• Familiar with property management systems and administrative tasks.
• Excellent written and verbal communication skills.

Responsibilities

• Operate day-to-day front desk reception and guest inquiries.
• Assist with property management tasks and tenancy administration.
• Handle leasing duties and rent arrears reporting.
• Conduct room inspections and coordinate facilities with third parties.
• Support residents with residency-related enquiries and wellbeing.

Skills

Customer service

Hospitality background

Property management systems

Written and verbal communication

Tools

Property management software

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

UniLodge Living Group – Auckland, North Island

• Permanent Full Time
• Join a company culture focused on fun!
• Based at Te Tirohanga o te Toangaroa Student Accommodation, Auckland.

We are seeking a Full-time Customer Service Coordinator to assist with customer service, property management tasks, administration and assisting with the leasing of our student apartments at Te Tirohanga o te Toangaroa Student Accommodation inAuckland.

This role is a unique mix of front office reception, property management, and customer service and will give you a great opportunity to learn new skills in a supported learning environment.

ABOUT THE ROLE

• Full-time, 40 hours per week across a Monday to Saturday rotating roster.
• Operate the day-to-day front desk reception area
• Assist with the ongoing property management of our student apartments
• Undertaking administration and reporting tasks for the property
• Handling leasing duties and facilitate rent arrears collection
• Conduct room inspections
• Assist residents with enquiries related to their residency, studies, general needs and overall well-being
• Liaise with third parties regarding building facilities management including maintenance, contract cleaners, security etc.
• Be an active member of the emergency response team during shift times

Other responsibilities may include, but not be limited to:

• Creating a friendly environment and delivering a positive resident experience.
• Assist with a range of enquiries related to student residency, studies, general needs, and overall wellbeing,
• Taking the initiative to monitor and report concerns and/or issues relating to resident safety and wellbeing and escalating as needed, and
• Coordinating and execute administrative duties (including incoming and outgoing mail, filing, etc.).

ABOUT YOU

• Resilient, motivated and hands on
• Has a genuine focus and passion in delivering outstanding customer service and having a "we care" approach
• Good computer, written and verbal communication skills are essential
• Background in hospitality would be advantageous
• Experience in a University Environment (desirable)
• Experience with property management systems (highly regarded)
• Be culturally aware and have an understanding of different cultures
• Police Vetting (must be willing to obtain)

WHY UNILODGE

UniLodge specialise in student accommodation and have been an industry market leader since 1996. The UniLodge Group manages a diverse portfolio of close to 130 properties and hotels with a footprint in every city in mainland Australian and New Zealand; and we employ a team of over 1200 staff across our business.

We optimise tenancy for owners and create thriving communities. Our Canterbury portfolio is an exciting place to be, with 2300 under management now, with another 1000 in the pipeline within the next 5 years.

Across our workforce we have built an enviable culture of trust, engagement, collaboration, and fun. Our residents come from diverse backgrounds, and we want our teams to reflect this. Our people are the heart of our business, and their contributions are valued and celebrated. We invest in the wellbeing and professional development of our team, offering access to ongoing training and professional development, career progression, development reviews, and employee assistance program (EAP) services. We acknowledge that everyone leads unique lives, and therefore offer various leave options including study leave, parental leave entitlements, etc.

UniLodge reserves the right to withdraw this advertisement at any time. Candidates will be progressed as applications are received, rather than after the advertisement closure date.

***All final applicants for this position will be required to provide evidence of a criminal record check. Please note that people with criminal records are not automatically barred from applying for this position. Each application will be considered on its merits.