Customer Service Banker

JobSpace; Leeston; On-site; NZD 45,000 - 65,000; Full time

Benefits offered by this job

Generous leave

Flexible working

Wellbeing

Job summary

Bank of New Zealand (BNZ) is seeking a customer-focused Banker to join our Leeston, Rolleston and Hornby branches. This is a full-time role, 37.5 hours per week, Monday to Friday, with a clear pathway for growth and development.

We offer wellbeing support, flexible working and generous leave, plus opportunities to learn and advance as you help customers achieve their financial goals and navigate online platforms and digital tools.

Qualifications

• No banking experience required.
• Customer service experience is valued.
• Willingness to learn and grow within BNZ.

Responsibilities

• Engage with customers in a warm, friendly manner.
• Process customer transactional banking needs.
• Update customers' personal details and identification.
• Assist with general product and service enquiries and recommend solutions to help customers reach financial goals.
• Educate customers on BNZ online platforms, tools and digital solutions.

Skills

Customer service

Communication

Willingness to learn

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Here at BNZ, it's about more than just banking. We work together in an agile, energising environment to create innovative solutions through our promise "If you can imagine a better future, let's find a way."

We support wellbeing, flexible working and have a generous leave offering. There is the opportunity for growth, learning and career development. No two days are the same.

About the Role

We spoke with the Senior Partner Personal Banking (who you'd report to), and they gave us some great insight on what to expect with this role:

What are 5 day to day tasks the person in this role will complete?

• Engage with customers in a warm friendly manner with a big smile
• Processing customer transactional banking needs
• Updating customers personal details and identification
• Assist with general product and service enquiries and recommend the solutions, adding value to help customers achieve their financial goals
• Help educate our customers on our online platforms, tools and digital solutions

This is a full time position, working 37.5 hours per week, Monday to Friday. You will work across the Leeston, Rolleston and Hornby branches.

What is the most exciting thing about this opportunity?

This is an awesome opportunity to grow a career in Banking. Our Banker Career Accreditation Pathway framework enables you to create a career path focused on your personal growth and development. With the support of our awesome learning and development team, you are given the opportunity to progress up the career pathway (increasing your remuneration along the way!). This model is based on skills and capability, not tenure or experience. BNZ wants to help you do a great job and empower you to hold your career development in your own hands.

What attributes will this person have in order to be successful?

No previous banking experience is necessary, we are keen to hear from those who enjoy being in a customer focused role and are passionate about a career with BNZ. If you can demonstrate previous customer service experience in some capacity, and a willingness to ako (learn), grow and even challenge the status quo, you'll thrive being a Banker with BNZ. In turn we have created an environment where your resilience, ambition, and ability to bring great energy to a fast-paced role is supported and rewarded. If you love the idea of a role where you can add value for our customers, make some great friends, whilst also achieving a qualification - this could be the role for you!

What is the tīma (team) culture and environment like?

One of the best things about working for BNZ is the culture. We're highly diverse and come from a wide range of backgrounds including retail, hospitality, financial services and more. We work together as a tīma to achieve success as a branch, as well as helping each other out to achieve goals and supporting each other with learning opportunities. You'll work with so many awesome tāngata (people), and what connects us is our passion for delivering exceptional customer service.

Nau Mai ki te Pēke o Aotearoa | Come to the Bank of New Zealand

This is an exciting opportunity to join us! We're bold thinkers who are taking brave steps to create a company that people want to work for, and customers want to bank with. If you're ready to join a fun organisation where we are proud of our culture and how we are helping New Zealander's to 'Find their way'.

Ehara taku toa i te toa takitahi, empa he toa takitini" - Success is not the work of an individual, but the work of many.

Closing Date: 21 September 2026