Casual Banker

JobSpace; Wellington; On-site; NZD 30,000 - 39,000; Part time

Job summary

Bank of New Zealand in Wellington is seeking a casual customer service assistant to greet customers, process transactions, update details, and answer questions on banking products. This role offers flexible, casual hours with no guaranteed pattern of work.

You'll report to the Senior Partner and work on the branch floor, helping customers through transactions and product education while building lasting relationships in a fast-paced environment.

Qualifications

• Previous customer service experience preferred but banking knowledge not required.
• Ability to stay composed in a fast-paced environment.
• Strong attention to detail and accuracy when handling transactions.

Responsibilities

• Greet customers in a warm, friendly manner and assist with enquiries.
• Process customer transactions and update personal details.
• Explain banking products and online platforms to customers.
• Support customers with digital tools and online banking usage.
• Report to Senior Partner and work as part of the branch team.

Skills

Customer service

Communication

Problem solving

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Here at BNZ, it's about more than just banking. We work together in an agile, energising environment to create innovative solutions though our promise "If you can imagine a better future, let's find a way."

We support wellbeing and casual roles are all about flexibility. No two days are the same.

About the Role

As a Casual, you'll be the first point of contact for our customers on the branch floor, therefore your ability to engage and listen to customers will be essential. Please note that being a Casual employee, there are no guaranteed minimum hours of work and regular pattern of work.

You'll report to the Senior Partner.

Daily Tasks

• Engage with customers in a warm friendly manner with a big smile
• Processing customer transactional banking needs
• Updating customers personal details and identification
• Assist with general product and service enquiries and recommend the solutions, adding value to help customers achieve their financial goals
• Help educate our customers on our online platforms, tools and digital solutions

If you're interested in a career in Banking, this could be your place to start! However, this is casual employment, therefore there are no guaranteed minimum hours of work and regular pattern of work. But no two days are the same for our Casuals and you'll have the opportunity to learn and grow your skills in Banking.

Required Attributes

What's most important in this role is a genuine desire to help customers, providing them with the very best service. Banking experience is not required, we can teach you the banking side of the role, but you will have previous customer service experience and ideally within a fast-paced environment. You'll deal with a variety of enquires from a wide range of customers, so you'll need to bring a can-do attitude, resilience and logical approach to problem solving.

• You'll enjoy helping tāngata (people), delivering an amazing experience to customers
• A keen eye for detail that ensures transactions are completed efficiently and accurately
• Resilience, self-motivation and lots of energy
• Ability to multi-task, highly adaptable to change and proactive
• You'll really get to know the locals, so the ability to build lasting relationships with both team members and customers is essential

Team Culture and Environment

We are a very supportive and inclusive tīma, where we encourage each other to be the best every day. You'll work with so many awesome tāngata (people), and what connects us is our passion for delivering exceptional customer service.

Come to the Bank of New Zealand

This is an exciting opportunity to join us! We're bold thinkers who are taking brave steps to create a company that people want to work for, and customers want to bank with. If you're ready to join a fun organisation where we are proud of our culture and how we are helping New Zealanders to 'Find their way', then we can't wait to read it.

Closing Date: 09 September 2026

Applications will be reviewed regularly across the advertising period, but we do reserve the right to close applications early.