Customer Service

Hynds Group; Gisborne; On-site; NZD 45,000 - 55,000; Full time

Benefits offered by this job

Access to company partner discounts

Employee Assistance Programme

Job summary

Hynds Group Gisborne is seeking a customer service team member on a 12-month fixed-term basis to cover parental leave. You'll support customers with product selection, quotes, and advice, building relationships that keep them returning.

The role blends front-counter service with yard and stock work, invoicing and banking tasks, and occasional deliveries. You’ll need strong communication, a proactive, reliable attitude, and a valid Class 1 license with F endorsement or plan to obtain one.

Qualifications

• Customer service oriented with a friendly, professional manner.
• Ability to juggle multiple tasks and stay calm under pressure.
• A full Class 1 driver licence with F endorsement, or the drive to work towards one.

Responsibilities

• Assist customers at the counter with product selection, quotes and advice; build relationships that encourage repeat visits.
• Perform yard and stock tasks, load deliveries, and help with stock checks and invoicing/credits/banking.
• Handle invoicing, credits and banking accurately; support the team to ensure smooth daily operations.

Skills

Customer service

Multitasking

Attention to detail

Communication

Job description

Do you enjoy solving problems, working with people, and staying busy? Hynds Gisborne is looking for a customer service team member to join us on a 12-month fixed-term basis, covering parental leave — a great opportunity to get stuck into a varied role with a supportive branch team.

The role

You'll be the person our customers rely on. Whether they're after the right product, a quick quote, or some solid advice, you'll be there to help — building the kind of relationships that keep them coming back. It's a genuinely varied role: one part front-counter service, one part yard and stock work, with real scope to learn our products and grow your career along the way.

A typical day might see you helping customers at the counter, answering queries and finding solutions, then heading out to the yard to load a truck, check stock, or complete a delivery. Behind the scenes, you'll keep on top of the details too — invoicing, credits, and banking — making sure everything's accurate and running smoothly. It's the kind of role where you'll never be bored, and where pitching in for the team is just how things are done.

Who we're looking for

This role would suit someone reliable and hands-on who takes pride in getting things right. You'll thrive here if you genuinely enjoy helping people, stay calm when things get busy, and like being part of a close-knit branch team. Strong communication and a good eye for detail will take you a long way.

Ideally, you'll bring:

• A real focus on customer service and a friendly, professional manner
• The ability to juggle multiple tasks and keep your cool under pressure
• A full Class 1 driver licence with F endorsement, or the drive to work towards one
• The ability to physically handle and move products up to 20kg
• A positive, can-do attitude and a willingness to muck in wherever needed

Benefits

• Access to company partner discounts
• Employee Assistance Programme

Who we are

Since 1973, Hynds has been New Zealand's leading supplier for water and water-based waste management across civil and rural infrastructure. We're family-owned and proud of it — our reputation is built on genuine customer service and a culture where people matter, we do what's right, and we back our customers to succeed.

At Hynds, we believe diverse teams make better decisions and stronger businesses. We're committed to creating an inclusive workplace where everyone is welcomed, supported, and encouraged to thrive.

Pre-employment checks

All applicants will be required to pass a pre-employment medical, alcohol and drug screen, and criminal history check. You must have the legal right to work in New Zealand.