Customer Service

Island Direct 2023 Limited Partnership; Auckland; On-site; NZD 28,000 - 34,000; Part time

Job summary

Island Direct is seeking a Customer Service Representative to join our shore-based team. In this part-time role, you’ll handle ticketing, bookings, and guest inquiries, both in person and via phone and email, helping passengers with travel plans and local advice.

You’ll be the friendly face at the ferry service, delivering clear information, supporting bookings, and ensuring smooth operations while staying calm in busy periods. Weekend availability is required.

Qualifications

• Positive, approachable, and customer-focused communication is essential.
• Excellent communication and problem-solving skills.
• Confident using booking systems and basic computer software.
• Able to stay calm and professional in busy or changing situations.

Responsibilities

• Greet and assist passengers in person, over the phone, and via email
• Handle bookings, ticket sales, and reservations efficiently
• Provide clear, friendly information about sailings and services
• Assist with boarding processes and communicate schedule updates; support operations with admin and daily coordination
• Help resolve customer queries or issues with professionalism

Skills

Customer focus

Communication

Problem solving

Booking systems

Tools

Booking systems

Job description

Customer Service Representative – Island Direct

Part-time

Join Our Shore-Based Team! Island Direct is growing, and we’re looking for enthusiastic, customer-focused people to be the first point of contact for our passengers. As a Customer Service Representative, you’ll help create smooth travel experiences for our guests – from ticketing and bookings to answering queries and providing local advice.

The Role: This role is shore-based and focuses on providing excellent customer service at our ticketing office, phone lines, and email support. You’ll be the friendly face that helps passengers get where they need to go and ensures our operations run smoothly.

Key Responsibilities:

• Greet and assist passengers in person, over the phone, and via email
• Handle bookings, ticket sales, and reservations efficiently
• Provide clear, friendly information about sailings and services
• Assist with boarding processes and communicate schedule updatesSupport the operations team with admin and daily coordination
• Help resolve customer queries or issues with professionalism

About You:

• Positive, approachable, and customer-focused
• Excellent communication and problem-solving skills
• Confident using booking systems and basic computer software
• Able to stay calm and professional in busy or changing situations
• Previous customer service, hospitality, or tourism experience is a bonus

What We Offer:

• Competitive pay and must be available Saturday & Sunday
• Supportive team culture with training and development opportunities
• Work in a scenic, community-focused environment supporting our ferry services
• Be part of a company that values exceptional service