Customer Service

Hirepool; Auckland; Hybrid; NZD 30,000 - 39,000; Full time

Benefits offered by this job

On-the-job training

KiwiSaver employer contribution

Staff hire in DIY fleet

Life insurance

Job summary

Hirepool Te Rapa is seeking a Customer Service person with an interest in tools and machinery. You will field queries, provide advice, and help with deliveries and yard tasks while building positive relationships with customers.

The role requires a confident phone manner and willingness to support the team in a hands-on environment. Great on the job training to gain licences and endorsements, plus strong employee benefits including enhanced KiwiSaver contributions and staff hire in our DIY

Qualifications

• Experience in a customer-facing role is desirable.
• Basic to intermediate computer skills are required.
• Ideally a Full Class 1 Driver Licence (others advantageous).

Responsibilities

• Answer phone queries and raise customer contracts.
• Offer advice on tools and machinery required for different jobs.
• Service a wide variety of hire plant; ensure safety practices.

Skills

Customer service

Communication

Basic to intermediate computer skills

Job description

See more about the role below, including the responsibilities and skills we are looking for.

Customer Service

Reference: 6932516

• Great on the job training (gain licences and endorsements)
• 4% Employer Kiwisaver contribution (up to 6% based on length of service)
• Wide range of employee benefits including free staff hire in our DIY fleet

Our team in Te Rapa are looking for a Customer Service person with an interest in tools and machinery. You need to be great with people and have the ability to build positive ongoing relationships with both internal and external customers. To do this you'll need a confident phone manner to field queries and provide advice and also be willing to help out your team in the yard or doing deliveries.

Any questions, you're more than welcome to contact the Hub Manager, Steve Wright on 0272112610

What you'll do:

• Answer phone queries and raise customer contracts
• Offer advice on which tools and machinery are required for different jobs
• Service a wide variety of hire plant
• Follow Health and Safety practices to ensure you work safely for both yourself and for our customers

What you need:

• Ideally a Full Class 1 Driver Licence (other classes and endorsements are an advantage)
• Previous experience in a customer-facing role would be highly desirable
• Basic to intermediate computer skills
• Happy to work on a rostered basis (our branch is open 7 days)

What we offer:

We offer a comprehensive package of benefits including enhanced employer Kiwisaver contributions, and company-funded life insurance.

Join Hirepool direct from school or study

In 2019Hirepool was asked by Auckland Tourism, Events & Economic Development (ATEED) to take part in a video case study about theAuckland CBD Jobs & Skills Hub ( https://cbdhub.co.nz/ ). The Hub connects people (including school leavers) with employers and jobs and career pathways that match their skills and interests. Watch thevideo below and hear from two of our team who joined Hirepool direct from school/study.