Customer Protection Technical Specialist

Kiwibank; Wellington; Hybrid; NZD 90,000 - 120,000; Full time

Benefits offered by this job

Wellbeing days

Job summary

Kiwibank is seeking a Fraud Technical Specialist to strengthen fraud detection and protect customers. You will develop rules, analyse large datasets and collaborate with stakeholders to translate technical findings into practical actions.

The role is based in Auckland or Wellington with hybrid arrangements, and it is a 9-month fixed term contract ending in 2027. Strong SQL and Excel skills, plus a proactive approach to fraud risk, are essential.

Qualifications

• Advanced SQL skills and experience with complex databases.
• Strong coding capabilities to automate or improve processes.
• Advanced Excel skills for large data analysis.
• Experience designing or maintaining rules-based systems.
• Strong analytical and problem-solving abilities.
• Ability to spot trends and emerging fraud risks.
• Experience presenting findings to non-technical audiences.

Responsibilities

• Developing and maintaining fraud detection rule sets.
• Loading and maintaining reference tables in fraud systems.
• Retrieving and interpreting large datasets.
• Using SQL and coding skills to design and optimise fraud controls.
• Performing advanced data analysis to identify risks and opportunities.
• Monitoring fraud detection performance and improvements.
• Investigating incidents and providing data insights for resolution.
• Benchmarking practices against industry trends.
• Collaborating with stakeholders to translate findings into actions.
• Identifying innovative approaches to strengthen controls.

Skills

Advanced SQL

Complex databases

Automation skills

Advanced Excel

Rules-based systems

Analytical skills

Fraud risk spotting

Non-technical communication

Tools

Excel

Job description

• 9-Month Fixed Term Opportunity in Kiwibank’s Customer Protection team
• Enjoy 4 wellbeing days per year for re-charging when you need it
• Based in Auckland or Wellington with hybrid work arrangements

Kō tātou tēnei. Hei kawe i ngā mahi kia tutuki | This is us. Where making an impact matters.

At Kiwibank, we’re challenging the status quo by using data, technology and innovation to stay one step ahead of increasingly sophisticated fraud threats. As a Fraud Technical Specialist, you will play a critical role in strengthening our fraud detection capability and helping protect our customers from financial harm.

In this role you will be:

• Developing and maintaining fraud detection rule sets.
• Loading and maintaining reference tables within fraud detection systems.
• Retrieving, analysing and interpreting large and complex data sets.
• Using SQL and other technical coding skills and advanced analytics techniques to design and optimise fraud controls.
• Performing advanced data analysis to identify trends, risks and opportunities.
• Monitoring fraud detection performance and recommending improvements.
• Investigating fraud incidents and providing data insights to support resolution.
• Benchmarking fraud detection practices against industry standards and emerging trends.
• Collaborating with business stakeholders to translate technical findings into practical recommendations.
• Identifying innovative and preventative approaches to strengthen fraud controls and customer protection.

This is a fixed term contract opportunity ending in June 2027.

Ko tātou tēnei. Kia hāpai i ō pūkenga | This is us. Where your expertise matters.

At Kiwibank, we will help you build on your strengths and develop new skills, but in the meantime, we would love to hear from you if you have some of the following skills and experience:

• Advanced SQL skills and experience working with complex databases
• Strong coding capabilities and experience using technology to automate or improve processes.
• Advanced Excel skills, including analysing and manipulating large data sets.
• Experience designing, implementing or maintaining rules-based systems.
• Strong analytical and problem-solving skills.
• The ability to identify trends, patterns and emerging fraud risks.
• Experience presenting technical findings to a non-technical audience.

You do not need to tick every box here to be considered! Above all we are looking for someone who embodies Kiwibank’s purpose and values, (Ngā Kauwaka), and someone who thrives in a vibrant and inclusive work environment.

Applications close on Monday 12 October. We will be reviewing resumes throughout the advertising period and may withdraw the ad at any time.

Ko tātou tēnei - Hei hāpai ake i a koe | This is us. Where you matter.

Making a difference for all Kiwi starts with making a difference for our people. Flexibility, growth, challenging and rewarding work - this is Kiwibank. A place where you can belong and thrive – we are as ambitious as we are caring. We have big ideas and big plans. For you, for Kiwibank and for all Kiwi.