Customer & Operations Representative (Casual)

avisbudget; Christchurch; On-site; NZD 29,000 - 41,000; Part time

Benefits offered by this job

Parking

Employee discounts

Training provided

Job summary

Avis Budget Group at Christchurch Airport is hiring a Rental Operations Agent for an entry-level, casual role. You will be the first point of contact for customers, greeting them and processing rental transactions at the counter.

You will inspect vehicles for damages, assist with cleaning, and learn our rental systems. A Class 1 driver’s licence is essential, along with hospitality or retail experience. Flexible hours include mornings, evenings, weekends, and holidays.

Qualifications

• Previous experience within retail, hospitality, customer service or similar roles.
• Full, clean, valid class 1 driver's licence is essential.
• Ability to work in a fast-paced environment while delivering exceptional customer service.
• Comfortable learning and using various computer systems to input rental information.

Responsibilities

• Greet and interact with customers at the counter.
• Market products and services and complete rental transactions, contracts and bookings.
• Inspect vehicles for damages and assist with cleaning.
• Work 7 days a week, 7 am–10 pm as required.

Skills

Customer service

Retail experience

Fast-paced env

Computer systems

Job description

We have an opportunity for someone with exceptional customer service skills and isn't afraid of hard work to join our Apex Car Rentals team based at the Christchurch Airport. As what we call a Rental Operations Agent you will be the first point of contact for our customers in this is an entry level position.

Casual role working as and when required - perfect for uni student

Christchurch Airport based

Supportive, friendly, and caring culture

About the Role

From our customer counter you will greet and interact with customers, market products and services and complete rental transactions, contracts and bookings.

To ensure our customers always get the best experience, you will also be required to inspect vehicles for damages and assist with the cleaning of our vehicles from time to time.

What we are looking for :

• Full , clean, valid class 1 driver's licence is essential for this role
• Previous experience within retail, hospitality, customer service or similar roles
• Ability to work in a fast-paced environment while delivery exceptional customer service.
• Comfortable learning and using various computer systems to accurately input rental information (training will be provided)
• Ability to follow procedures and adhere to company guidelines and standards.

We operate 7 days a week, 7 am to 10 pm, where you will be required to work as and when needed during our operating hours. This means you could be called to work early mornings, evenings, weekends and public holidays as required.

What's on offer:

• $25.11 per hour , plus increase your earnings with our sales incentive scheme.
• Parking provided.
• Wellbeing programme incl. life insurance, discounted health insurance and superannuation options (for full time employees only)
• Employee discounts on car rental across Avis Budget Group and our partners
• Access to discounts and offers from retailers and big brands.
• Full training provided to help you achieve your goals & reach your potential.

About Avis Budget Group

We don't just rent cars. We're changing the way people move. Across our world-famous brands - Avis, Budget, Zipcar, and Apex - we're leading the way for the global mobility industry. Our brands represent a mobility ecosystem of more than 11,000 locations in approximately 180 countries.

With more than 70 years of experience in managing global fleets and with one of the largest fleets of connected cars in the world, we are committed to innovation and are moving the future of mobility forward.

Christchurch

Canterbury

New Zealand