Client Operations Coordinator

JobSpace; Auckland; On-site; NZD 55,000 - 75,000; Full time

Benefits offered by this job

Employee benefits programme

Discounts off retail

Fuel discounts

Job summary

DHL Supply Chain New Zealand is seeking an exceptional Client Operations Coordinator to join our Auckland team. You will support the team in a fast-paced 3PL warehouse environment, ensuring accurate despatch of goods and timely, professional response to customer requests.

You will work closely with Supervisors on reporting, stock control, and inventory management, while maintaining documentation, standards and training across operations.

Qualifications

• Experience in a high volume 3PL warehouse environment.
• Excellent customer-service orientation and communication skills.
• Strong in inventory management and stock control.

Responsibilities

• Respond to customer requests professionally and promptly.
• Assist supervisors with accurate performance reporting.
• Assist with inventory management of expired products and stock control.
• Assist with inward and outward despatch of goods.
• Coordinate and maintain documentation, standards and training for OMS responsibilities.

Skills

Customer service

Inventory management

Teamwork

MS Office

Tools

SAP

Manhattan

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

When you work with us you'll find that we deliver results; without compromising on respect. At DHL, we know our people are our strength and hire talented people from all backgrounds. Diversity enriches our workplace, drives our success and helps us deliver excellence. Whatever your role is, we never forget that you make us who we are. We work hard to make sure a career with DHL is as satisfying and successful as it can be.

We are the world's leading contract logistics company. We create competitive advantages for our customers through customized warehousing and transportation services. We combine our global scale with local knowledge and sector experience. DHL Supply Chain New Zealand is a Great Place To Work certified.

We are looking for an exceptional Client Operations Coordinator who wants to join our team of talented people already thriving in a culture built on openness, trust and mutual respect.

Key Responsibilities:

• Respond to customers requests in a professional and timely manner ensuring customers expectations are met.
• Assist the Supervisor(s) with accurate reporting of performance of the agency
• Assist the supervisor(s) with inventory management of expired products, accurate stock control, general housekeeping
• Assist the Supervisor(s) with the accurate management of the inward and outward despatch of goods
• Driving OMS responsibilities within the operations through coordination, reporting and maintenance of related documentation, standards and training.

What You'll Bring To The Role:

• Experience working in a high volume 3PL warehouse environment
• Fully conversant with the WMS/TMS IT systems employed. SAP and/or Manhattan experience preferable
• Fully conversant with the processes, procedures of the Supply Chain business and the client.
• Ability to work in a team with focus on giving excellent customer service
• Knowledge of inventory management
• Intermediate PC skills with the full range of Microsoft Office applications

What's In It For You?

• A supportive work environment where you'll have access to the tools and training you need to excel.
• You'll be part of a highly engaged diverse team of supportive people and experiences
• A great opportunity to make your mark in a growing and essential industry
• Attractive salary, Monday to Friday role
• PERKS Employee Benefits Programme which includes discounts off retail, grocery, and fuel
• Access to a fast moving and innovative supply chain technology
• Excellent promotion potential and opportunities – locally and globally within the DHL world