Customer Experience Technician Apprentice - Christchurch

Fisher & Paykel Appliances; Christchurch; On-site; NZD 40,000 - 56,000; Full time

Job summary

Fisher & Paykel Appliances in Christchurch is seeking a Customer Experience Technician Apprentice. You will receive comprehensive hands-on training across a wide range of household appliances while working with experienced technicians to develop the practical skills needed to become a qualified Appliance Service Technician.

You'll diagnose, service and repair appliances, gain structured mentoring, and progressively work in customers' homes.

Qualifications

• Interest in technology, mechanics or hands-on problem solving.
• Willingness to learn new skills.
• Strong communication and customer service skills.
• Good organisational and time management abilities.
• Practical, solution-focused mindset.
• Full New Zealand driver’s licence or ability to obtain one soon.

Responsibilities

• Learn how to diagnose, service and repair a range of household appliances.
• Receive structured on-the-job training from experienced technicians and mentors.
• Assist with appliance repairs in the workshop and in customers' homes as skills develop.
• Develop strong troubleshooting and problem-solving skills through hands-on experience.
• Complete service documentation and job records accurately.
• Build product knowledge through training sessions, manuals and online learning resources.
• Deliver excellent customer service and maintain professional interactions with customers.
• Follow health and safety procedures and contribute to a safe working environment.

Skills

Customer service

Communication

Problem solving

Time management

Teamwork

Licence holder

Job description

Customer Experience Technician Apprentice - Christchurch

Fisher & Paykel Appliances – Christchurch, South Island

Are you mechanically minded and eager to build a long-term career with a company that invests in your future?

If you're looking for hands‑on learning, ongoing training, and genuine career progression, this could be the perfect opportunity for you.

About the role – Christchurch based

As a Customer Experience Technician Apprentice, you'll receive comprehensive training across a wide range of household appliances while working alongside experienced technicians. Through a combination of practical, on-the-job learning and structured development, you'll build the technical skills and confidence needed to become a qualified Appliance Service Technician.

What you'll be doing

Learn how to diagnose, service, and repair a range of household appliances

Receive structured on-the-job training from experienced technicians and mentors

Assist with appliance repairs in the workshop and, as your skills develop, in customers' homes

Develop strong troubleshooting and problem‑solving skills through hands‑on experience

Complete service documentation and job records accurately

Build your product knowledge through training sessions, technical manuals, and online learning resources

Deliver excellent customer service and maintain professional interactions with customers

Follow all health and safety procedures and contribute to a safe working environment

What we're looking for

A genuine interest in technology, mechanics, or hands‑on problem‑solving

A positive attitude and willingness to learn new skills

Strong communication and customer service skills

Good organisational and time management abilities

A practical, solution‑focused mindset

The ability to work both independently and as part of a team

A full New Zealand driver's licence (or the ability to obtain one in the near future)

What's in it for you?

Comprehensive training and ongoing support from experienced technicians

Clear career pathways and opportunities for progression

Hands‑on experience with leading appliance brands and products

A supportive team environment that values learning and development

The opportunity to build a stable, long‑term career in a highly skilled trade

Whether you're starting your career, changing industries, or looking for an opportunity to learn a trade, we'd love to hear from you.

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Fisher & Paykel is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law.