Customer Service Representative

GPC Asia Pacific; Wellington; Hybrid; NZD 52,000 - 72,000; Full time

Benefits offered by this job

Market aligned remuneration

Career progression

Uniforms provided

Parental-leave top-up

Wellbeing support

Volunteer leave

Recognition program

Job summary

GPC Asia Pacific is seeking a Customer Service Representative to join our Auckland team. You will handle enquiries, quotes, orders and liaise with internal teams to resolve issues while delivering a high standard of service.

The role offers career development and a supportive environment within Motion's Asia Pacific operations. You will engage with customers across NZ industries and contribute to ongoing service improvements and customer satisfaction.

Qualifications

• Strong customer service skills and a commitment to delivering a positive customer experience.
• Effective verbal and written communication skills.
• Ability to work efficiently, accurately, and methodically in a fast-paced environment.
• Ability to work independently as well as collaboratively within a team.
• A positive, can-do attitude and professional approach to stakeholder relationships.
• Sound product knowledge, or a willingness to build product knowledge.
• Strong computer skills, including Microsoft Office applications.
• Experience using CRM databases and pronto or similar systems is desirable.
• A safety-focused mindset and commitment to maintaining a clean, safe workplace.

Responsibilities

• Process customer phone enquiries, emails, quotes, sales orders, and web orders accurately and efficiently.
• Respond to customer enquiries, concerns, and complaints, ensuring timely follow-up and resolution.
• Prepare, submit, and follow up customer quotations.
• Coordinate customer requirements, including procurement activities, in line with company procedures.
• Liaise with internal branches, sales teams, product managers, supply chain, and other departments to resolve order-related matters.
• Promote Motion products and identify opportunities to support existing and prospective customers.
• Assist with credit matters and return-to-supplier goods and documentation as required.
• Maintain compliance with company policies, procedures, and health, safety, quality, and environmental requirements.

Skills

Customer service

Communication

CRM software

Microsoft Office

Attention to detail

Team collaboration

Education

Certificate II/III in Warehousing Operations or Logistics

Tools

CRM databases

Pronto

Microsoft Excel

Job description

Deliver exceptional customer service by managing enquiries, quotes and orders in a fast-paced, supportive team!

• Market aligned remuneration + incentive + annual salary reviews!
• Interesting and meaningful work across NZ industries.

• Career development & progression opportunities – great success stories!

Why is this an amazing opportunity for you!

Motion is a business operating across the Asia Pacific region including New Zealand, Australia, Indonesia and Singapore who provide a range of industrial products & engineering services to industry to keep the world moving!

We are in growth mode with a clear 2027 growth strategy to expand our reach into industry across the region. Motion is investing in the Capability & Development of our people to enable the delivery of this growth strategy, meaning plenty of opportunity to work and develop your skills and knowledge.

About the role

We are seeking a customer-focused and motivated team member to join our Customer Service Centre as a Customer Service Representative in Auckland.

In this role, you will help deliver prompt, accurate, and courteous service to our customers while supporting the team’s goal of winning and retaining customers.

Key responsibilities:

• Process customer phone enquiries, emails, quotes, sales orders, and web orders accurately and efficiently.
• Respond to customer enquiries, concerns, and complaints, ensuring timely follow-up and resolution.
• Prepare, submit, and follow up customer quotations.
• Coordinate customer requirements, including procurement activities, in line with company procedures.
• Liaise with internal branches, sales teams, product managers, supply chain, and other departments to resolve order-related matters.
• Promote Motion products and identify opportunities to support existing and prospective customers.
• Assist with credit matters and return-to-supplier goods and documentation as required.
• Maintain compliance with company policies, procedures, and health, safety, quality, and environmental requirements.

What we are looking for:

• Strong customer service skills and a commitment to delivering a positive customer experience.
• Effective verbal and written communication skills.
• Ability to work efficiently, accurately, and methodically in a fast-paced environment.
• Ability to work independently as well as collaboratively within a team.
• A positive, can-do attitude and professional approach to stakeholder relationships.
• Sound product knowledge, or a willingness to build product knowledge.
• Strong computer skills, including Microsoft Office applications such as Excel, Word, Teams, Outlook, and PowerPoint.
• Experience using CRM databases and pronto or similar systems is desirable.
• A safety-focused mindset and commitment to maintaining a clean, safe workplace.

Qualifications and experience:

• Certificate II or III in Warehousing Operations and/or Logistics, or demonstrated experience in a similar role – desirable
• Previous customer service, order processing, sales support, or branch operations experience will be highly regarded.

What We Offer:

We offer more than just a job — we offer a long-term career.

• Market alignedremunerationwith annual salary reviews:Your salary grows with your skills and performance.
• Career progression:Build a long-term career with clear development pathways, supported by free webinars, training events and learning courses.
• Comprehensive benefits:Incentives,Motion-provided uniforms, parental-leave top-upsupportand confidential wellbeing support through our Employee Assistance Program.
• Health and wellbeing:Enjoy up to $30 flu vaccination rebate and discounted Bupa health insurance options.
• Give back to your community:Access one paidGood to Givevolunteer leave day each calendar year, in addition to your standard leave entitlements. Participate in community engagement initiatives, including opportunities to support organisations such as the Red Cross and many more.
• Recognition that matters:Celebrate your contribution through peer recognition, service-milestoneawardsand our employee referral program.

About Motion

We are a Company who values relationships, therefore we need this role to always work to foster and maintain trusted relationships across all levels of our business and seek to support and add value to our store network, managers, and leaders.

We focus on continuous improvement and sustainable growth as our two main objectives. This is driven by our long-term investment in people, systems, process, and new growth opportunities for our people.

MOTION is an equal-opportunity employer. To be eligible to apply for this position you must be a New Zealand Citizen or have relevant work Visa requirements.

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.