Customer Service Representative

Genuine Parts Company; Auckland; Vor Ort; NZD 45.000 - 65.000; Vollzeit

Benefits dieser Stelle

Salary reviews

Career progression

Uniforms provided

Parental leave top-up

Wellbeing support

Vaccination rebate

Health insurance discounts

Volunteer day

Referral program

Zusammenfassung

Motion in Auckland is seeking a Customer Service Representative to deliver prompt, accurate service to customers across NZ. You will handle enquiries, quotes, orders, and web orders while coordinating with internal teams and suppliers to resolve issues and meet timelines.

The role requires strong communication, a positive attitude, and the ability to work independently or as part of a team in a fast-paced environment. A Warehouse/Logistics cert and CRM exposure are desirable.

Qualifikationen

• Strong customer focus and experience delivering positive service.
• Excellent written and verbal communication.
• Able to work accurately in a fast-paced environment.
• Capable of independent and collaborative work.
• Positive, proactive stakeholder engagement.
• Willingness to build product knowledge.
• Proficient with MS Office (Excel/Word/Outlook/PowerPoint).
• Experience with CRM systems or Pronto is desirable.

Aufgaben

• Handle customer enquiries, quotes, orders, and web orders accurately and promptly.
• Address questions, concerns, and complaints with timely follow-up.
• Prepare and follow up on quotations.
• Coordinate customer requirements with internal teams and procurement.
• Liaise with branches, sales, product managers, and supply chain to resolve orders.
• Promote Motion products and identify sales opportunities.
• Assist with credit matters and returns documentation as required.
• Maintain compliance with policies and safety standards.

Kenntnisse

Customer service

Communication

Fast-paced work

Independent & team

Positive attitude

Product knowledge

MS Office

CRM / Pronto

Safety mindset

Ausbildung

Certificate II/III in Warehousing or Logistics

Tools

CRM databases

Pronto

Jobbeschreibung

Deliver exceptional customer service by managing enquiries, quotes and orders in a fast-paced, supportive team! Market aligned remuneration + incentive + annual salary reviews! Interesting and meaningful work across NZ industries. Career development & progression opportunities – great success stories! Why is this an amazing opportunity for you!

About Motion

Motion is a business operating across the Asia Pacific region including New Zealand, Australia, Indonesia and Singapore who provide a range of industrial products & engineering services to industry to keep the world moving! We are in growth mode with a clear 2027 growth strategy to expand our reach into industry across the region. Motion is investing in the Capability & Development of our people to enable the delivery of this growth strategy, meaning plenty of opportunity to work and develop your skills and knowledge.

About the role

We are seeking a customer-focused and motivated team member to join our Customer Service Centre as a Customer Service Representative in Auckland. In this role, you will help deliver prompt, accurate, and courteous service to our customers while supporting the team’s goal of winning and retaining customers.

Key responsibilities

• Process customer phone enquiries, emails, quotes, sales orders, and web orders accurately and efficiently.
• Respond to customer enquiries, concerns, and complaints, ensuring timely follow-up and resolution.
• Prepare, submit, and follow up customer quotations.
• Coordinate customer requirements, including procurement activities, in line with company procedures.
• Liaise with internal branches, sales teams, product managers, supply chain, and other departments to resolve order-related matters.
• Promote Motion products and identify opportunities to support existing and prospective customers.
• Assist with credit matters and return-to-supplier goods and documentation as required.
• Maintain compliance with company policies, procedures, and health, safety, quality, and environmental requirements.

What we are looking for

• Strong customer service skills and a commitment to delivering a positive customer experience.
• Effective verbal and written communication skills.
• Ability to work efficiently, accurately, and methodically in a fast-paced environment.
• Ability to work independently as well as collaboratively within a team.
• A positive, can-do attitude and professional approach to stakeholder relationships.
• Sound product knowledge, or a willingness to build product knowledge.
• Strong computer skills, including Microsoft Office applications such as Excel, Word, Teams, Outlook, and PowerPoint.
• Experience using CRM databases and pronto or similar systems is desirable.
• A safety-focused mindset and commitment to maintaining a clean, safe workplace.

Qualifications and experience

• Certificate II or III in Warehousing Operations and/or Logistics, or demonstrated experience in a similar role – desirable.
• Previous customer service, order processing, sales support, or branch operations experience will be highly regarded.

What We Offer

• Market aligned remuneration with annual salary reviews: Your salary grows with your skills and performance.
• Career progression: Build a long-term career with clear development pathways, supported by free webinars, training events and learning courses.
• Comprehensive benefits: Incentives, Motion-provided uniforms, parental-leave top-up support and confidential wellbeing support through our Employee Assistance Program.
• Health and wellbeing: Enjoy up to $30 flu vaccination rebate and discounted Bupa health insurance options.
• Give back to your community: Access one paid Good to Give volunteer leave day each calendar year, in addition to your standard leave entitlements.
• Participate in community engagement initiatives, including opportunities to support organisations such as the Red Cross and many more.
• Recognition that matters: Celebrate your contribution through peer recognition, service-milestone awards and our employee referral program.

About Motion

About Motion We are a Company who values relationships, therefore we need this role to always work to foster and maintain trusted relationships across all levels of our business and seek to support and add value to our store network, managers, and leaders. We focus on continuous improvement and sustainable growth as our two main objectives. This is driven by our long‑term investment in people, systems, process, and new growth opportunities for our people.

Additional information & D&I

MOTION is an equal‑opportunity employer.

To be eligible to apply for this position you must be a New Zealand Citizen or have relevant work Visa requirements.

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.

Since 1928, GPC has set the standards for performance and value for our customers and our stakeholders. Today, we’re proud to say we’re the largest global auto parts network and a leading industrial parts distributor, one that offers rewarding careers that combine small company feel with a global scale. Our strengths are in the relationships we build and the value we deliver by merging local expertise with a global force.