Customer-Experience Retail Associate

Woolworths Supermarkets; Taupo; On-site; NZD 45,000 - 58,000; Full time

Benefits offered by this job

Team discounts across Woolworths Group

Sonder support for team members

Job summary

Woolworths Supermarkets New Zealand is seeking team players to enhance the shopping experience through exceptional customer service on the shop floor and responsive support for daily store operations.

You will help maintain accurate stock, process deliveries promptly, and contribute to clean, well-presented store environments while prioritising safety and policy compliance. A welcoming, energetic team culture supports growth and value creation.

Qualifications

• Customer-focused approach with loyalty emphasis.
• Strong communication and interpersonal skills.
• Uphold company values with integrity and professionalism.
• Attention to detail and proactive issue escalation.

Responsibilities

• Champion Customer Service: Be highly visible on the shop floor, engaging customers with personalised assistance and promptly resolving inquiries and complaints.
• Ensure Store Accuracy: Maintain precise inventory control, including verifying stock and conducting stocktakes, and meticulously perform all price integrity routines.
• Process Deliveries & Maintain Presentation: Accurately process deliveries in a timely manner and support store presentation by ensuring areas are clean and organised.
• Support Daily Operations: Collaborate effectively with the team and swarm to achieve smooth daily operations and contribute to overall store objectives.
• Prioritise Safety & Compliance: Uphold safety protocols, report hazards, and ensure all tasks adhere to company policies and legal requirements.

Skills

Customer-centric focus

Interpersonal skills

Integrity & professionalism

Detail-oriented & proactive

Job description

Woolworths Supermarkets New Zealand is seeking team players to enhance the shopping experience through exceptional customer service on the shop floor and responsive support for daily store operations.

You will help maintain accurate stock, process deliveries promptly, and contribute to clean, well-presented store environments while prioritising safety and policy compliance. A welcoming, energetic team culture supports growth and value creation.