Customer-First Retail Assistant — Growth & Perks

Woolworths Supermarkets; Hamilton; On-site; NZD 28,000 - 34,000; Full time

Benefits offered by this job

Team discounts across Woolworths Group

Access to Sonder support for team

Global career opportunities

Job summary

Woolworths Supermarkets New Zealand is seeking a team member to deliver outstanding customer service on the shop floor, support daily store operations, and maintain store presentation to drive customer satisfaction.

Join a diverse, energetic team across Aotearoa with opportunities to contribute ideas, learn, and grow within one of the region's leading retailers. This role emphasizes safety, collaboration, and delivering value to customers and colleagues alike.

Qualifications

• Customer service skills to assist shoppers on the floor.
• Ability to verify stock, conduct stocktakes and maintain price integrity routines.
• Strong focus on safety, compliance and following store policies.

Responsibilities

• Champion Customer Service: Be highly visible on the shop floor, engaging customers with personalised assistance and promptly resolving inquiries and complaints.
• Ensure Store Accuracy: Maintain precise inventory control, including verifying stock and conducting stocktakes, and meticulously perform all price integrity routines.
• Process Deliveries & Maintain Presentation: Accurately process deliveries in a timely manner and support store presentation by ensuring areas are clean and organised.
• Support Daily Operations: Collaborate effectively with the team and swarm to achieve smooth daily operations and contribute to overall store objectives.
• Prioritise Safety & Compliance: Uphold safety protocols, report hazards, and ensure all tasks adhere to company policies and legal requirements.

Skills

Customer service

Inventory control

Price integrity

Deliveries processing

Safety compliance

Team collaboration

Job description

Woolworths Supermarkets New Zealand is seeking a team member to deliver outstanding customer service on the shop floor, support daily store operations, and maintain store presentation to drive customer satisfaction.

Join a diverse, energetic team across Aotearoa with opportunities to contribute ideas, learn, and grow within one of the region's leading retailers. This role emphasizes safety, collaboration, and delivering value to customers and colleagues alike.