Customer Experience & Marketing Coordinator

Only Human; Christchurch; On-site; NZD 55,000 - 75,000; Full time

Job summary

Charter in New Zealand is seeking a Customer Experience & Marketing Coordinator to support a busy commercial team in Christchurch. You will coordinate customer inquiries, proposals and CRM data to keep opportunities moving and to ensure sales actions are tracked and followed through.

You will also assist with marketing content, website updates, social media coordination and event support, helping build long-term customer relationships and a polished brand presence.

Qualifications

• Experience in transport/logistics or related industry.
• Experience in B2B customer/sales administration or marketing coordination.
• Proficiency with CRM systems and reporting.
• Strong written and verbal communication; attention to detail.

Responsibilities

• Maintain accurate CRM records across contacts, leads, opportunities, activities, sales stages and follow-up dates.
• Handle customer enquiries, orders, quotations, proposals, service agreements and documentation within agreed timeframes.
• Coordinate marketing content and social media activity, including calendars and engagement reporting.
• Support for sales forecasts, annual plans, budgets and customer account plans.
• Coordinate onboarding, events and supplier coordination with marketing, design, print, CRM and digital suppliers.

Skills

CRM systems

Excel

Content creation

Communication

Tools

Office Suite

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Customer Experience & Marketing Coordinator

The opportunity

Charter (which is a company within the Charter Group) is looking for a Customer Experience & Marketing Coordinator who can bring energy, accuracy and a practical can-do approach to a busy commercial team. Reporting to the Sales Account Manager, you will help keep customer activity moving by coordinating enquiries, proposals, customer follow-up, CRM information and marketing initiatives. This is a great fit for someone who enjoys being at the centre of things - keeping customers informed, ensuring sales actions do not fall through the gaps, creating polished content and supporting the team to build strong, long-term relationships.

What you will own

• Accurate CRM records across contacts, leads, opportunities, activities, sales stages and follow-up dates
• Customer enquiries, orders, quotations, proposals, service agreements and documentation, prepared accurately and within agreed timeframes
• Pipeline administration, including identifying overdue actions, inactive opportunities, missing information and upcoming customer commitments
• Support for sales forecasts, annual plans, budgets and customer account plans
• Company social media activity across LinkedIn and Facebook, including content coordination, calendars and basic engagement reporting
• Digital and printed marketing content, including website updates, staff biographies, brochures, presentations, promotional items, signage and vehicle livery
• Customer onboarding, events, sponsorship activity and coordination with external marketing, design, print, CRM and digital suppliers

What will help you succeed

• Experience in the transport or relevant industry - logistics, freight or supply chain for example
• Previous experience in B2B customer/sales administration, marketing coordination, customer service, account support or a similar role
• Confidence working with CRM systems, customer records, reports, digital content and social media platforms
• Strong Microsoft Office capability, particularly Excel, with excellent written and verbal communication skills
• Outstanding attention to detail, strong organisation and the ability to manage multiple deadlines and follow-up actions without constant oversight

Why join Charter

Charter is an established Kiwi business with a proud history dating back to the 1980s and a strong presence across New Zealand's transport and logistics sector. With more than 100 people and a significant fleet and warehousing operation, Charter supports some of the industries that keep New Zealand moving. It is a forward-thinking business that continues to invest in its people, technology, systems and processes, while maintaining a culture built on trust, respect, safety and strong relationships. Based in Wigram, Christchurch, you will join an experienced team and a business with genuine scale, momentum and opportunity.

Ready to make the role your own?

If you are an organised, proactive coordinator who enjoys supporting customers, sales and marketing activity, we would love to hear from you.

Applications close by 18 September 2026.