Customer Experience Lead — Retail Support (Flexible Shifts)

Woolworths Group; Morrinsville; On-site; NZD 42,000 - 64,000; Full time

Benefits offered by this job

Team discounts

Sonder support program

Global career opportunities

Job summary

Woolworths Group NZ is seeking a customer-focused team member to join our stores. You’ll engage shoppers with personalized assistance, resolve inquiries, and uphold high standards of service. You’ll contribute to a welcoming and efficient shopping environment across shifts.

We value diversity, teamwork, and initiative. If you thrive in a fast-paced retail setting, you’ll have opportunities to grow with a global brand focused on customer satisfaction and community support.

Qualifications

• Customer-focused approach delivering personalized service.
• Strong communication and interpersonal skills.
• Integrity and professionalism in all duties.
• Detail-oriented and proactive in escalating issues.
• Flexible availability to work between 4:30 PM and 6:30 AM.

Responsibilities

• Provide exceptional customer service and promptly resolve inquiries and complaints.
• Ensure product availability and quality through replenishment and stock presentation.
• Support daily operations and maintain store cleanliness and organization.
• Maintain safety and regulatory compliance; report hazards.

Skills

Customer service

Interpersonal skills

Communication

Integrity & professionalism

Detail-oriented

Flexible hours

Job description

Woolworths Group NZ is seeking a customer-focused team member to join our stores. You’ll engage shoppers with personalized assistance, resolve inquiries, and uphold high standards of service. You’ll contribute to a welcoming and efficient shopping environment across shifts.

We value diversity, teamwork, and initiative. If you thrive in a fast-paced retail setting, you’ll have opportunities to grow with a global brand focused on customer satisfaction and community support.