Customer-Centric Retail Assistant

Woolworths Ltd.; Aorangi; On-site; NZD 30,000 - 36,000; Full time

Benefits offered by this job

Team discounts across Woolworths Group

Robust rewards program

Sonder support for team members

Job summary

Woolworths Supermarkets New Zealand is seeking a customer-focused team member to enhance the shopping experience. You will greet shoppers, offer personalized help, and resolve inquiries with a friendly, practical approach.

In a fast-paced store, you will support product availability and presentation while assisting daily operations and safety policies. Flexibility to work late afternoons to early mornings is required.

Qualifications

• Customer service excellence and engagement with shoppers.
• Strong interpersonal and communication skills.
• Integrity and professional conduct in a retail environment.
• Detail-oriented and proactive in escalating issues when needed.
• Flexible availability to work late afternoons to early mornings (4:30 PM – 6:30 AM).

Responsibilities

• Champion Customer Service & Engagement: Be highly visible, engage customers with personalized assistance, and promptly resolve inquiries and complaints.
• Drive Product Availability & Quality: Continuously replenish products, focusing on essentials and fresh food, and ensure high standards for stock quality, rotation, and presentation.
• Support Smooth Operations & Standards: Collaborate effectively with the team for daily operations, maintaining store cleanliness and organization.
• Prioritize Safety & Compliance: Uphold safety protocols, report hazards, and ensure tasks follow company policies and legal requirements.

Skills

Customer Service

Communication

Problem Solving

Teamwork

Job description

Woolworths Supermarkets New Zealand is seeking a customer-focused team member to enhance the shopping experience. You will greet shoppers, offer personalized help, and resolve inquiries with a friendly, practical approach.

In a fast-paced store, you will support product availability and presentation while assisting daily operations and safety policies. Flexibility to work late afternoons to early mornings is required.