Retail Front-End Leader: Customer Experience & Operations

The Warehouse; Paraparaumu; In loco; NZD 70.000 - 90.000; Tempo pieno

Vantaggi offerti da questo lavoro

Team member discounts across our brand

Ongoing training and development

Career growth within one of NZ's large

Descrizione del lavoro

The Warehouse Paraparaumu is seeking a Sales Support Manager to lead front-end operations, including checkout, customer service, administration and loss prevention, ensuring smooth store performance.

Working with the Store Manager and leadership team, you’ll coach and develop a high-performing team, streamline processes, drive health and safety, and ensure Click & Collect orders are accurate and timely.

Competenze

• Proven leadership in retail or a customer-focused environment.
• Strong communication and relationship-building skills.
• Ability to stay organised and keep things moving in a fast-paced setting.
• Confident in leading a team and driving results.

Mansioni

• Lead and coach a front-end team delivering outstanding customer service.
• Keep the front end running efficiently and minimise customer wait times.
• Support store administration, cash handling and compliance processes.
• Champion health and safety and uphold audit standards.
• Assist with opening/closing routines and provide leadership across the store.
• Foster a positive team culture where staff feel valued and supported.

Conoscenze

Leadership

Customer Service

Communication

Organisational Skills

Descrizione del lavoro

The Warehouse Paraparaumu is seeking a Sales Support Manager to lead front-end operations, including checkout, customer service, administration and loss prevention, ensuring smooth store performance.

Working with the Store Manager and leadership team, you’ll coach and develop a high-performing team, streamline processes, drive health and safety, and ensure Click & Collect orders are accurate and timely.