Customer Experience Coordinator - Onehunga

Barfoot & Thompson; Auckland; On-site; NZD 45,000 - 55,000; Part time

Job summary

Barfoot & Thompson – Auckland, North Island is seeking an energetic Customer Experience Coordinator to join our Onehunga team for 30–35 hours per week, focusing on hands-on marketing and sales support.

You’ll work with the sales team and Branch Manager to drive marketing campaigns, create content and help optimise databases, systems and tools. If you are proactive, organized and tech-savvy, you’ll thrive in a dynamic branch.

Qualifications

• Energetic, proactive and driven with initiative.
• Organised and solutions-focused with good prioritisation.
• People-focused and confident in communication.
• Tech and marketing savvy; comfortable with digital tools and social media.
• Real estate experience is helpful, but attitude and willingness to learn matter.

Responsibilities

• Coordinate property and branch marketing campaigns.
• Create marketing material, social media and digital content.
• Help salespeople use databases, systems and marketing tools.
• Support client communication and follow-up.
• Onboard and support new salespeople.
• Identify ways to improve systems, processes and productivity.
• Support Branch Manager with projects and initiatives.
• Look for opportunities to improve the sales team and branch.

Skills

Proactive

Organised

People-focused

Tech and marketing savvy

Tools

Social media tools

CRM systems

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Barfoot & Thompson – Auckland, North Island

We’re looking for an energetic, proactive and driven Customer Experience Coordinator to join our Onehunga team for 30–35 hours a week.

This isn’t a role where you’ll be handed a checklist and left to work through it. We want someone who takes initiative, enjoys being around people, brings ideas to the table and loves making things happen.

You’ll work closely with our sales team and Branch Manager, providing hands‑on marketing and sales support while helping create a branch that’s energetic, productive and a great place to work.

What will you be doing?

No two days will be exactly the same, but your role will include:

• Coordinating property and branch marketing campaigns
• Creating marketing material, social media and digital content
• Helping salespeople make better use of their databases, systems and marketing tools
• Supporting salespeople with client communication and follow-up
• Helping onboard and support new salespeople
• Identifying ways we can improve systems, processes and productivity
• Supporting the Branch Manager with projects and initiatives
• Looking for opportunities to make our salespeople — and our branch — better

Who are we looking for?

The right person will be:

• Proactive, driven and ambitious – takes initiative and gets results.
• Organised and solutions-focused – manages priorities and finds ways to improve.
• People-focused and confident – enjoys helping others and communicating with different personalities.
• Tech and marketing savvy – comfortable with digital tools, systems and social media.
• Positive and energetic – brings a great attitude and contributes to a strong team environment.

Real estate experience is helpful, but attitude, initiative and a willingness to learn are just as important.

You’ll probably love this role if...

You’re the person who naturally says, “Leave it with me — I’ll sort it.”

You like being busy, useful and involved, and you’re happiest when you can spot what needs doing and get stuck in. You don’t need every task mapped out — you’re always looking for ways to make things better, bring ideas to the table and make a real difference.

If that sounds like you, we’d love to hear from you!