Customer Devt Mgr - Independant, Shelters And Emerging Market

Colgate-Palmolive Company; Auckland; Hybrid; NZD 70,000 - 110,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Hill's Pet Nutrition - A Colgate-Palmolive Company in Auckland, NZ, seeks a Customer Development Manager to lead independent pet specialty, shelters, and emerging segments. You will own a long-tail portfolio, build partnerships with community networks, and drive brand growth across New Zealand.

You will partner with Marketing, Finance, and Logistics to deliver strategic plans, execute a promotional calendar, and analyze ROI with the ATLAS system.

Qualifications

• Proven track record in FMCG, Pharma, or Vet/Pet industries with KAM focus.
• Strong relationship building with community partners.
• Ability to plan and set priorities for a diverse long-tail portfolio.
• Analytics mindset with solid Excel skills and ability to turn data into business insights.
• Strategic vision to balance big-picture thinking with promotional calendar details.
• Collaborative influencer capable of cross-functional work with Marketing, Finance, and Logistics.

Responsibilities

• Strategic Growth & Account Management: champion independent pet specialty retailers and shelters; develop annual plans to hit sales volume and premium shelf visibility.
• Emerging Partnerships & White Space Acquisition: identify new growth avenues in non-traditional networks and build partnerships.
• Commercial Planning & Analytics: create detailed commercial plans with ROI analysis and forecast via ATLAS system.
• Leadership & Operations: report to Country Manager and improve commercial processes while managing claims and invoices.

Skills

KAM Experience

Relationship Building

Planning & Prioritization

Analytics

Strategic Vision

Cross-Functional Collaboration

Tools

Excel

Job description

No Relocation Assistance Offered
Job Number #174678 - Auckland, North Island, New Zealand
Who We Are
Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specializing in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name!
Join Colgate-Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. Guided by our core values—Caring, Inclusive, and Courageous—we foster a culture that inspires our people to achieve common goals. Together, let's build a brighter, healthier future for all.

Ready to Launch Your Career with Hill’s Pet Nutrition?

Looking for your next big career leap? If you are an ambitious Customer Development/Account Executive or a Junior Key Account Manager looking to step up, own your own portfolio, and prove your strategic capabilities, this is your launchpad.

About Us: Hill’s Pet Nutrition - A Colgate-Palmolive Company

We aren’t just a company; we’re a global family that dreams BIG! At Hill’s, we’re all about innovation, growth, and making the world a healthier place for pets and their humans. We envision a world where every pet thrives on the best nutrition and where pet parents are brimming with joy.

Our Mission? Transforming the lives of millions of pets through groundbreaking innovation, top-notch nutrition, and our team of dedicated people.

Our Culture? Built on a foundation of diversity, sustainability, and inclusion, our core values are Caring, Courageous, and Inclusive.

We cherish work-life balance and are committed to ethical standards while nurturing our employees.

Your Role: Customer Development Manager - Pet Independants, Shelters & Emerging

We are looking for a high-energy builder to champion our Independent Pet Specialty sector, Shelters, and Emerging segments across New Zealand. While other Customer Development Manager roles focus on large corporate groups, your mission is to champion the "long-tail" vibrant, community-based independent market and hunt for brand-new white space.

What You’ll Be Doing: The Core of the Role

• Strategic Growth & Account Management: Act as the primary champion for independent pet specialty retailers and community focused animal shelters. You will develop annual plans to achieve sales volume goals, maximise premium shelf visibility, and lead the swift distribution of product innovations. Partner closely with our field sales team to ensure high-quality execution of the 6Ps at the store and local level.

• Emerging Partnerships & White Space Acquisition: Find new growth avenues by identifying, and breaking into non-traditional, emerging networks to drive brand awareness and secure long-term positioning. Drive strategic alliances by building creative partnerships within community networks and unique segments to rapidly expand Hill's footprint.

• Commercial Planning & Analytics: Drive financial viability by preparing detailed commercial plans backed by rigorous ROI analysis. You will manage forecasting via the ATLAS system and allocate investment to align with brand strategies via our Commercial Process.

• Leadership & Operations: Provide performance updates to the Country Manager, contribute to commercial process improvements, and ensure high-standard administrative management of claims and invoices.

The Ideal Candidate: YOU!

• Proven Track Record: Experience in FMCG, Pharma, or Vet/Pet industries with a focus on Key Account Management.

• Relationship Building: Developing deep engagement with community-based partners.

• Planning & Priority Setting: Managing a diverse "long-tail" portfolio effectively.

• Analytics Mindset: You aren't afraid of numbers. You have solid Excel skills and a natural curiosity for turning raw sales data into a compelling business story.

• Strategic Visionary: The ability to see the "big picture" while managing the granular details of a promotional calendar.

• Collaborative Influencer: Able to work cross-functionally with Marketing, Finance, and Logistics to deliver results.

#LI-VP5

Our Commitment to Inclusion
Our journey begins with our people—developing strong talent with diverse backgrounds and perspectives to best serve our consumers around the world and fostering an inclusive environment where everyone feels a true sense of belonging. We are dedicated to ensuring that each individual can be their authentic self, is treated with respect, and is empowered by leadership to contribute meaningfully to our business.

Equal Opportunity Employer
Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.
Reasonable accommodation during the application process is available for persons with disabilities. Please complete this request form should you require accommodation.

#LI-Hybrid