Customer Delivery Specialist

Firth Industries; Christchurch; Sur place; NZD 55 000 - 75 000; Plein temps

Avantages offerts par ce poste

Staff discounts

Education fund

Enhanced parental leave

Career development

Supportive team

Résumé du poste

Firth Industries is seeking a Customer Delivery Specialist in Canterbury, Christchurch to support our ready-mix concrete customers across the region and the South Island. You will handle enquiries, process orders and coordinate deliveries in a fast-paced, customer‑focussed environment.

You’ll build strong relationships with customers and internal teams, monitor inventory, liaise with concrete plants, and keep customers informed at every step of the journey.

Qualifications

• Experience in customer service or a busy customer-focused role.
• Strong organisational skills and ability to manage priorities.
• Excellent verbal and written communication.
• Comfort with technology and order-processing systems.

Responsabilités

• Manage customer enquiries and process orders.
• Coordinate deliveries and monitor inventory.
• Liaise with concrete plants and showroom staff.
• Build relationships with customers and internal teams.
• Proactively plan to ensure on-time, accurate deliveries.

Connaissances

Relationship building

Customer service

Enquiry handling

Order processing

Delivery coordination

Inventory monitoring

Communication skills

Problem solving

Teamwork

Description du poste

Description

As our next Customer Delivery Specialist, you'll be at the heart of the customer experience, supporting our ready-mix concrete customers across Canterbury & supporting the wider South Island. Working within a busy and supportive team, you'll play a key role in the customer journey. From managing enquiries and processing orders through to coordinating deliveries, monitoring inventory, liaising with our concrete plants, and welcoming customers into our showroom, no two days are the same. You'll build strong relationships with both internal and external customers, solve problems as they arise, and proactively plan ahead to ensure products are delivered efficiently and on time. Most importantly, you'll keep customers informed every step of the way. This is a fast-paced role where resilience, adaptability and a positive attitude are essential.

What You'll Bring

• A natural ability to build strong relationships and deliver outstanding customer service
• A proactive, self-motivated approach and the confidence to take ownership
• A team-focused mindset with a willingness to adapt and support others
• A positive attitude, sense of humour, and enjoyment of a fast-paced environment
• Experience in customer service, contact centres, hospitality, retail, logistics, administration, or another busy customer-focused role
• Strong organisational skills and the ability to manage competing priorities
• Excellent verbal and written communication skills
• Confidence using technology and computer systems, including Microsoft Office and order-processing systems
• The ability to remain calm under pressure while delivering a professional customer experience

What's in it for you?

• Staff discounts with PlaceMakers, Mico, Southern Cross and a wide range of other partners
• Access to our Employee Education Fund, supporting employees and their dependants, subject to eligibility
• Enhanced parental leave benefits to help support growing families
• Career development opportunities within Firth and the wider Fletcher Building group
• Join a supportive, close-knit team where your contribution is valued

About Us

For more than years, Firth has supplied concrete products to New Zealand's construction industry. Built on strong customer relationships and a passion for innovation, Firth is New Zealand's leading concrete supplier. Comprising Certified Concrete, Masonry and Dricon, our products are supplied directly to customers and through channel partners across the infrastructure, commercial and residential construction sectors. With over team members across 70 sites nationwide, we're proud to help build the places where New Zealanders live, work and play.

Research shows that females and minority groups don't apply for roles unless they match % the job description.

We are proud of your diversity and see it as one of the things that make us stronger. We welcome your individuality and encourage you to bring your true self to work, so if this role is of interest but you feel you don't fit it, we would still love you to apply.