Customer Claims Administration

Johns Lyng Group; Upper Hutt; On-site; NZD 42,000 - 60,000; Full time

Job summary

Johns Lyng Group is seeking a proactive Customer Claims Administration professional in New Zealand. You will thrive in a fast-paced environment, supporting claim progression and ensuring clear communication across stakeholders.

This role involves navigating client portals, handling inquiries, auditing claims weekly, and maintaining accurate records in internal systems. Training is provided, and prior call centre or insurance exposure is advantageous.

Qualifications

• Excellent communication and interpersonal skills.
• Strong customer focus with ability to juggle priorities.
• Willingness to learn and contribute to team culture.

Responsibilities

• Navigating multiple client portals to maintain compliance
• Managing and responding to client communications
• Distributing information to relevant internal stakeholders in a timely manner
• Providing feedback and support for escalations
• Conducting weekly audits to ensure claims progress smoothly
• Collaborating with internal teams to align communication and objectives
• Maintaining accurate and up-to-date records in internal systems
• Handling inbound calls from a diverse customer base
• Creating positive, professional experiences for clients and customers

Skills

Communication

Customer focus

Adaptable

Teamwork

Initiative

Computer literacy

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Are you ready to join a fast-growing organisation where no two days are the same? We’re looking for a proactive and organised individual who thrives in a fast-paced environment and is passionate about delivering outstanding customer experiences.

Customer Claims Administration

About the Role

This is a busy and varied role, ideal for someone who enjoys being challenged and takes pride in staying organised under pressure. With a strong customer focus, you’ll play a key part in supporting claim progression and ensuring seamless communication across stakeholders.

Your responsibilities will include (but are not limited to):

• Navigating multiple client portals to maintain compliance
• Managing and responding to client communications
• Distributing information to relevant internal stakeholders in a timely manner
• Providing feedback and support for escalations
• Conducting weekly audits to ensure claims progress smoothly
• Collaborating with internal teams to align communication and objectives
• Maintaining accurate and up-to-date records in internal systems
• Handling inbound calls from a diverse customer base
• Creating positive, professional experiences for clients and customers

About You

You’re confident, adaptable, and customer-focused, with the ability to juggle competing priorities. You take initiative, communicate clearly, and contribute positively to team culture.

You will bring:

• A confident and professional manner
• Excellent communication and interpersonal skills
• The ability to perform well under pressure
• Strong computer literacy
• A positive, can-do attitude and customer-first mindset
• Willingness to share knowledge and support team development

Experience in an office environment or call centre is advantageous but not essential. Previous exposure to insurance or construction industries will be highly regarded, but full training will be provided.

What’s in It for You?

• Comprehensive training and ongoing support
• Mentorship from experienced leaders
• A supportive, collaborative team environment
• Genuine opportunities for career progression

About Us

Johns Lyng Group has over 60 years of industry experience and a reputation built on transparency, integrity, and high-quality service. With continued growth across our business units, we offer long-term career opportunities in a stable and respected organisation.

Please note: A criminal background check is required as part of the recruitment process.