Claims Administration & Client Experience Specialist

Johns Lyng Group; Upper Hutt; On-site; NZD 42,000 - 60,000; Full time

Job summary

Johns Lyng Group is seeking a proactive Customer Claims Administration professional in New Zealand. You will thrive in a fast-paced environment, supporting claim progression and ensuring clear communication across stakeholders.

This role involves navigating client portals, handling inquiries, auditing claims weekly, and maintaining accurate records in internal systems. Training is provided, and prior call centre or insurance exposure is advantageous.

Qualifications

• Excellent communication and interpersonal skills.
• Strong customer focus with ability to juggle priorities.
• Willingness to learn and contribute to team culture.

Responsibilities

• Navigating multiple client portals to maintain compliance
• Managing and responding to client communications
• Distributing information to relevant internal stakeholders in a timely manner
• Providing feedback and support for escalations
• Conducting weekly audits to ensure claims progress smoothly
• Collaborating with internal teams to align communication and objectives
• Maintaining accurate and up-to-date records in internal systems
• Handling inbound calls from a diverse customer base
• Creating positive, professional experiences for clients and customers

Skills

Communication

Customer focus

Adaptable

Teamwork

Initiative

Computer literacy

Job description

Johns Lyng Group is seeking a proactive Customer Claims Administration professional in New Zealand. You will thrive in a fast-paced environment, supporting claim progression and ensuring clear communication across stakeholders.

This role involves navigating client portals, handling inquiries, auditing claims weekly, and maintaining accurate records in internal systems. Training is provided, and prior call centre or insurance exposure is advantageous.