Claims Consultant

Gallagher AJG; Wellington; On-site; NZD 60,000 - 80,000; Full time

Job summary

Gallagher AJG in Wellington seeks a Claims Consultant to join our Agency Claims Team. You will deliver excellent customer service by timely, accurate management of motor and property claims, in line with policy terms and company guidelines.

The role emphasizes clear communication with clients by phone and email and accurate claim processing. We value a team-oriented, proactive approach, integrity and strong knowledge of insurance claims processes, with prior industry experience preferred but not

Qualifications

• Competent user of office software applications such as Microsoft Office.
• A willingness to work in a high performing team, showing respect for all members of the Claims Team.
• A demonstrated passion for Customers and excellence with regard to any Customer related issues.
• A demonstrated “can do” attitude to getting the job done.
• Previous experience in the Insurance Industry and experience with claims handling, particularly Motor and/or Property Claims will be an added advantage.

Responsibilities

• Provide efficient, helpful service to customers and timely effective settlement of claims.
• Ensuring customers understand policy coverage and receive the full benefit of their policies.
• Maintain complete and accurate records.
• Escalate complex issues to the Manager for quick resolution within the Team.
• Support the Team to maintain service level standards and be a Team Player at all times.
• Load all new claims within 24 hours of receipt and follow claim guidelines for prompt service.
• Review open claims every 28 days and push toward settlement.
• Provide support to Agency Claims Manager and Senior Claims Consultants as required.
• Apply best business practice with integrity to protect Gallagher’s reputation.

Skills

Customer service

Team player

Can-do attitude

Passion for customers

Education

Tertiary qualification in Commerce/Financial Services/Insurance or NZQA-recognised qualifications

Tools

Microsoft Office

Job description

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Gallagher AJG – Wellington Central, North Island

At Gallagher, we’ve been helping to protect what’s important to people and businesses for more than 95 years. Gallagher is the world’s third largest insurance brokerage and risk management company, with a global network of brokers in over 130 countries.

We make success happen. We are stronger as one team and together we continually strive to make a difference, whether it’s for our clients, our colleagues or our communities. Our shared values are core to our culture and are reflected in everything we do, as set out in The Gallagher Way.

About the role:

We are looking for a Claims Consultant to join our team in Wellington. The focus of this role is to provide excellent customer service to customers, by way of timely, accurate and efficient management of claims in line with the company policies and contractual obligations. Customer contact will be primarily over the telephone and via email. Service to customers will include but is not limited to lodging of claims, considering policy response, answering queries and processing and approving of claim payments and to provide support to other Agency claims consultants.

Key responsibilities for the role include:

Provide efficient, helpful service to customers and timely effective settlement of claims. Providing an excellent level of service within the Agency Claims Team and within Fair Insurance Code guidelines

Ensure customers understand the policy coverage, and receive the full benefit of their policies in every instance

Maintain complete and accurate records

Alert Manager of any issues that have become complex or have escalated so that they can be quickly resolved within the Team

Work within the Team to provide support and help where needed, looking to be a Team Player at every opportunity and to maintain service level standards at all times

Load all new claims within 24 hours of receipt and follow claim guidelines to ensure prompt efficient service for our clients

Review open claims every 28 days as a minimum and take proactive steps to progress every claim toward settlement

Keep a positive outlook and look to turn difficult customers around where possible, remain non-reactive to provocation

Provide support and assistance to Agency Claims Manager, SMARTpak Claims Team Manager and Senior Claims Consultants as and when required

Apply best business practice – ethically, professionally and with integrity in all circumstances so that Gallagher’s reputation and brand are never undermined

Develop your technical and procedural knowledge through effective training and continuing education

Be reliable and punctual for duties within the Agency Claims Team.

Skills and Experience:

Competent user of office software applications such as Microsoft Office

A willingness to work in a high performing team, showing respect for all members of the Claims Team

A demonstrated passion for Customers and excellence with regard to any Customer related issues

A demonstrated “can do” attitude to getting the job done

Previous experience in the Insurance Industry and experience with claims handling, particularly Motor and/or Property Claims will be an added advantage

A tertiary qualification in Commerce, Financial Services, Insurance or NZQA/ Insurance Industry recognised qualifications is preferred but not essential

We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.

Please note only candidates who have the right to work in New Zealand will be considered.