Customer-Centric Retail Assistant — Team Discounts & Growth

Woolworths Group; Aorangi; On-site; NZD 25,000 - 39,000; Full time

Benefits offered by this job

Team discounts

Sonder access

Career development opportunities

Job summary

Woolworths Group New Zealand is hiring to enhance the customer shopping experience across our stores. You’ll engage with customers with personalised assistance, maintain stock quality, and support daily operations with enthusiasm and reliability.

We’re friendly, down-to-earth, and energetic. Three million New Zealanders a week enjoy our products and services, and you’ll help us deliver consistent, high-quality experiences. A culture of care, collaboration and growth awaits.

Qualifications

• Provide excellent customer service to enhance the overall shopping experience.
• Support daily store operations by assisting customer needs.
• Maintain strong store presentation to achieve high customer satisfaction.

Responsibilities

• Champion Customer Service & Engagement: Be highly visible, engage customers with personalised assistance, and promptly resolve inquiries and complaints.
• Ensure Store Presentation & Stock Quality: Monitor stock freshness and quality, ensure clean/organised shelves, and support overall store cleanliness.
• Drive Promotional Execution: Implement promotional displays and signage, ensuring campaign alignment and accurate point-of-sale materials.
• Support Smooth Operations: Collaborate effectively with the team ("Swarm") to achieve seamless daily operations and contribute to store objectives.
• Prioritise Safety & Compliance: Uphold safety protocols, report hazards, and ensure all tasks adhere to company policies and legal requirements.

Skills

Customer service

Store presentation

Promotional execution

Team collaboration

Safety & compliance

Job description

Woolworths Group New Zealand is hiring to enhance the customer shopping experience across our stores. You’ll engage with customers with personalised assistance, maintain stock quality, and support daily operations with enthusiasm and reliability.

We’re friendly, down-to-earth, and energetic. Three million New Zealanders a week enjoy our products and services, and you’ll help us deliver consistent, high-quality experiences. A culture of care, collaboration and growth awaits.