Customer Care Pro - Banking Support (Fixed Term, Auckland)

Westpac; New Zealand; On-site; NZD 45,000 - 60,000; Full time

Job summary

Westpac New Zealand is seeking a Customer Service Representative for our Auckland CBD Contact Centre on a fixed-term contract through to end-April 2027. You’ll be the first point of contact for customers, handling inbound and outbound calls and guiding them to the right support.

No banking experience is necessary; energy, curiosity and a customer mindset matter most. You’ll learn about our products, use digital tools, and grow with a team committed to delivering friendly, empathetic service

Qualifications

• Fresh energy, great attitudes and a strong customer mindset.
• Enjoy talking to and helping people with variety of enquiries.
• Able to build rapport quickly and stay positive in a fast-paced environment.

Responsibilities

• Be one of the first points of contact for customers and handle inbound/outbound calls.
• Listen, ask the right questions and determine what the customer needs.
• Resolve a wide range of enquiries accurately and efficiently where possible.
• Connect customers with the right banker or specialist when needed.
• Spot opportunities to offer relevant Westpac products or services.
• Deliver friendly, empathetic service on every call and build product knowledge.

Skills

Customer mindset

Excellent communication

Empathetic listening

Adaptable in busy env.

Job description

Westpac New Zealand is seeking a Customer Service Representative for our Auckland CBD Contact Centre on a fixed-term contract through to end-April 2027. You’ll be the first point of contact for customers, handling inbound and outbound calls and guiding them to the right support.

No banking experience is necessary; energy, curiosity and a customer mindset matter most. You’ll learn about our products, use digital tools, and grow with a team committed to delivering friendly, empathetic service