Customer Banking Specialist — Growth Path & Flexible Learning

Bank of New Zealand; Howick; On-site; NZD 52,000 - 68,000; Full time

Benefits offered by this job

Flexible working

Generous leave

Career development

Wellbeing

Job summary

Bank of New Zealand is hiring a Banker to support customers with friendly, proactive service and to handle transactional banking needs. The role operates on a Thursday–Monday shift, offering a pathway for growth through BNZ’s Career Accreditation Pathway and ongoing learning support.

No prior banking experience is required; those with customer service experience who are eager to learn, grow, and challenge the status quo will thrive. Mandarin language skills are a bonus but not required.

Qualifications

• No previous banking experience is necessary, we are keen to hear from those who enjoy being in a customer focused role and are passionate about a career with BNZ.
• If you can demonstrate previous customer service experience, and a willingness to learn, grow and challenge the status quo, you’ll thrive—BNZ supports your development.

Responsibilities

• Engage with customers in a warm friendly manner with a big smile
• Processing customer transactional banking needs
• Updating customers personal details and identification
• Assist with general product and service enquiries and recommend the solutions, adding value to help customers achieve their financial goals
• Help educate our customers on our online platforms, tools and digital solutions

Job description

Bank of New Zealand is hiring a Banker to support customers with friendly, proactive service and to handle transactional banking needs. The role operates on a Thursday–Monday shift, offering a pathway for growth through BNZ’s Career Accreditation Pathway and ongoing learning support.

No prior banking experience is required; those with customer service experience who are eager to learn, grow, and challenge the status quo will thrive. Mandarin language skills are a bonus but not required.