Senior Insights & Partnership Lead

Mercury; Auckland; Hybrid; NZD 140,000 - 200,000; Full time

Benefits offered by this job

Additional 5 days leave per annum (MyD

Tax-free home-office setup payment $❏

Employee share scheme: Mercury shares

25% off eligible energy, broadband and

Flexible working policy

Health insurance

Job summary

Mercury is growing its Customer business and has created the Senior Insights & Partnerships Lead role to shape the next evolution of Mercury's retail portfolio. You will turn customer truth and market insight into an innovation pipeline and opportunities that drive a new commercial layer.

You will own the retail innovation roadmap, lead foundational research and segmentation, and incubate opportunities to bring them to commercial readiness.

Qualifications

• 10+ years' experience in customer insights, research, innovation or commercial partnerships, including capability-building and methodology ownership.
• Proven research design across quantitative and qualitative approaches.
• Innovation pipeline management and overseeing the Consumer Retail roadmap.
• The ability to turn insight into recommendations that shape proposition, portfolio and commercial decisions.
• Strong influence across teams, with the confidence to challenge thinking and bring ideas forward.
• External partnership management across research agencies, suppliers and commercial partners would be an advantage.
• Experience in consumer retail, utilities, telco, financial services, insurance or research consultancy would be highly valuable, with exposure to home energy, smart home or future energy models an advantage.

Responsibilities

• Own the retail innovation roadmap and lead the foundational research and segmentation programme.
• Build capability and lift insight-led decision-making across the business.
• Incubate new opportunities to commercial readiness and shape Mercury's thinking on the future of home energy.
• Build the external commercial partnership ecosystem that brings these opportunities to life.

Skills

Customer insights

Research design

Innovation & partnerships

Capability-building

Commercial judgement

Influence across teams

External partnerships

Job description

He whakahaere aronga-anamata a Mercury, e tuku ana i te pūngao me ngā whitimamao ki te mahi a tangata o Aotearoa, ā, he nui ake i tā ētahi atu. Waihoki, e para ana i te huarahi mā te pūngao whakahou me te whai i tētahi anamata toitū. Kei te iho ko tō mātou koronga. Tiakina te anamata, mā te tūhono i ngā tāngata me ngā wāhi o te inamata. He āki tēnei i a tātou ki te whakapau kaha kia hua ake ai he anamata pai ake mō ō tātou tāngata, mō ō tātou hapori, me Aotearoa.

Mercury is a bold future-focused organisation, providing energy and telecommunications to more Kiwis than anyone else, leading the way with renewable energy and working toward a sustainable future. At the heart is our purpose. Taking care of tomorrow: connecting people and place today. This pushes us to do all we can to create a better future for our people, our communities, and Aotearoa New Zealand.

Mō te tūranga | About the role:

As Mercury's Customer business enters its next stage of growth and transformation, we've created the Senior Insights & Partnerships Lead to shape where Mercury's retail portfolio goes next - turning customer truth, research and market insight into the innovation pipeline and opportunities that build the next commercial layer.

You’ll own the retail innovation roadmap and lead the foundational research and segmentation programme - building capability and lifting insight-led decision-making across the business. You'll incubate new opportunities to commercial readiness, own Mercury's thinking on the future of home energy, and build the external commercial partnership ecosystem that brings these to life.

Mōu | About you:

We're looking for a customer-obsessed leader who turns research and evidence into direction, with the rigour to build insight capability and the commercial judgement to shape what's worth pursuing - comfortable with ambiguity and a bias to action. You'll bring:

• 10+ years' experience in customer insights, research, innovation or commercial partnerships, including capability-building and methodology ownership.
• Proven research design across quantitative and qualitative approaches.
• Innovation pipeline management and overseeing the Consumer Retail roadmap.
• The ability to turn insight into recommendations that shape proposition, portfolio and commercial decisions.
• Strong influence across teams, with the confidence to challenge thinking and bring ideas forward.
• External partnership management across research agencies, suppliers and commercial partners would be an advantage.
• Experience in consumer retail, utilities, telco, financial services, insurance or research consultancy would be highly valuable, with exposure to home energy, smart home or future energy models an advantage.

He aha te pai o te hono mai? | Why join us:

• Additional 5 days leave per annum (MyDays)
• $400 one off tax-free payment towards setting up your home office
• A diverse workplace where your unique abilities and talents will be recognised and encouraged
• Offers on electricity and telco - if you're a Mercury customer, you can enjoy 25% off eligible energy, broadband and mobile charges
• Join the Employee Share Scheme where you receive $1,000 of Mercury shares annually with a 3-year period of restriction
• Annual salary reviews with excellent parental leave policy, and the option to purchase additional leave
• The opportunities, career paths and facilities associated with working for one of New Zealand's largest multi-utility providers
• Flexible working policy - The autonomy and trust to work flexibly from our purpose-built premises and from home, recognising the value of this flexibility in the modern world
• Discounted health insurance and free life and income insurance
• Excellent well-being programme including up to $100 annual check ups and confidential assistance programme
• Gender affirmation leave and supportive bereavement leave to be taken when you lose anyone close to you, including your pet

Mercury is a learning organisation that is committed to providing you with opportunities to grow and develop that will benefit you now and in the future. Part of your role includes building your skillset and mindset through a variety of ways. We believe this creates an energised, innovative and agile work environment where you will feel valued.

E koekoe te tūī, e ketekete te kākā, e kūkū te kererū

Every voice has its place – and together, we thrive.

At Mercury, we believe that having a team of individuals with different backgrounds, experience and capability working together makes us stronger and better as an organisation. We know that some candidates may only apply for a role if they meet all of the criteria. If you want to join our team, we encourage you to apply for any role that matches your skills, capabilities and interests, even if you aren't sure if you meet all of the criteria.