Cruise Operations Coordinator

abercrombiekent; Auckland; Hybrid; NZD 42,000 - 57,000; Full time

Benefits offered by this job

Hybrid working model

Job summary

Abercrombie & Kent is looking for a Cruise Operations Coordinator to provide administrative and operational support to Shore excursions, Turnaround and Land Programme teams. This entry‑level role offers a pathway into the travel and cruising industry with exposure to last‑minute adjustments, quotations loading, and supplier coordination.

The successful candidate will have strong Microsoft Office skills, attention to detail, and the ability to work under pressure in a busy environment.

Qualifications

• Previous experience in an administration role
• Previous experience in a customer service role
• Experience working in the cruise or travel industry would be considered an advantage
• Previous experience preparing itineraries or quote proposals would be an advantage
• Good knowledge of Microsoft Office (Word, Excel, PowerPoint & Outlook)
• Experience in using an in-house travel system would be considered an advantage (Travel Studio preferred)
• High attention to detail
• Ability to work under pressure
• Ability to prioritise & work in a demanding environment
• Excellent time management skills
• Excellent communication skills both written and verbal
• Commitment to the highest level of customer service
• Full-time role five days a week which could include weekend days and public holidays. During the high cruise season.

Responsibilities

• Coordinate administrative support across all teams
• Assist the Cruise Account Managers and remote teams in dealing with last minute questions and adjustments before and on a cruise ship call day
• Provide accurate reconfirmation and documentation
• Coordinate the rostering & reconfirmation of guides for shore excursions
• Accurately load quotations and booking into inhouse reservations systems
• Accurate recording and organisation of team correspondence
• Provide assistance and support on the Pier on ship days as required
• Develop and maintain an excellent relationship with suppliers
• Assist in other areas of the business if and when required
• Assist the sustainability coordinator/team in reporting and maintain certification status
• Ad hoc tasks as required by management

Skills

Administration

Customer service

Attention to detail

Time management

Communication skills

Multitasking

Prioritisation

Working under pressure

Tools

Microsoft Office

Travel Studio

Job description

Job Description:

Come and join one of the world's leading luxury travel brands

Abercrombie & Kent is the world's leading luxury travel business and has been a pioneer of experiential luxury travel since 1962. Founded as a luxury safari company in Africa, A&K today employs more than 3000 staff in over 70 offices in more than 83 countries. The company specialises in private, tailor-made and flexible small group travel to every corner of the globe and has a wholly owned portfolio of cruise boats, luxury lodges, tented camps, hotels, and all-terrain vehicles. As part of its global commitment, Abercrombie & Kent is committed to responsible and ethical tourism and through A&K Philanthropy supports projects in the communities where its guests travel dedicated to positively impacting lives and livelihoods.

Abercrombie & Kent’s Cruisedivision,Akorn Destination Management,is a specialised divisionoffering first classservicesinshore excursions, extended land programs and turnaround servicesto the cruise industry.Our teams arecommitted to service and dedicated to clients; provide local insight and practical knowledge that is enhanced by global expertise and presence.

The role

The Cruise Operations Coordinator is responsible for the provision of administration and operational support for our Shore excursions, Turnaround and Land Programme teams and assists in the creation of truly inspirational travel experiences.

This opportunity is a great entry-level role and stepping stone into the travel and cruising industry and would suit anyone looking to build a career in the travel and cruising industry.

Key responsibilities include but are not limited to:

• Coordinate administrative support across all teams

• Assist the Cruise Account Managers and remote teams in dealing with last minute questions and adjustments before and on a cruise ship call day

• Provide accurate reconfirmation and documentation

• Coordinate the rostering & reconfirmation of guides for shore excursions

• Accurately load quotations and booking into inhouse reservations systems

• Accurate recording and organisation of team correspondence

• Provide assistance and support on the Pier on ship days as required

• Develop and maintain an excellent relationship with suppliers

• Assist in other areas of the business if and when required

• Assist the sustainability coordinator/team in reporting and maintain certification status

• Ad hoc tasks as required by management

The successful applicant will have:

• Previous experience in an administration role

• Previous experience in a customer service role

• Experience working in the cruise or travel industry would be considered an advantage

• Previous experience preparing itineraries or quote proposals would be an advantage

• Good knowledge of Microsoft Office (Word, Excel, PowerPoint & Outlook)

• Experience in using an in-house travel system would be considered an advantage (Travel Studio preferred)

• High attention to detail

• Ability to work under pressure

• Ability to prioritise & work in a demanding environment

• Excellent time management skills

• Excellent communication skills both written and verbal

• Commitment to the highest level of customer service

• Full-time role five days a week which could include weekend days and public holidays. During the high cruise season

Why work for A&K?

Our valued team of travel professionals across Australia and New Zealand each share a passion for making travel dreams a reality. These enthusiastic individuals come from diverse backgrounds and cultures.

What you can expect with A&K

• Flexible and inclusive workplace where staff are encouraged to expand their skill set, take on challenges and contribute positively to our collective team.

• Supportive environment that will make you proud to work for A&K

• Investment in our staff with both in-house and external training opportunities

• Opportunity to progress your career, not just in New Zealand but as part of our global business

• Access to our Employee Assistance Program (EAP)

• Work in the enviable CBD office location

• Opportunity to work from home as part of our hybrid working from home/office model

• Staff discounts and Travel Benefit program

• An organisation that is mindful of the environment, conscious of waste and seeks to minimise our eco-footprint.

We're also a company that makes a difference. Abercrombie & Kent Philanthropy (AKP) has proudly supported local communities around the world for the past 40 years.

For more details and to view the full Job Description visit our website: https://www.abercrombiekent.com.au/careers/current-vacancies

EEO Statement

Abercrombie & Kent is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.