Cruise Product Coordinator - Broadbeach, QLD

Traveltechessentialist; Queenstown; On-site; NZD 87,000 - 111,000; Full time

Benefits offered by this job

Discounts on travel

Health & well-being programs

Beaches Broadbeach office

Social events

Volunteer leave

Job summary

Ignite’s Cruise division seeks a Cruise Product Coordinator to manage day-to-day ops, ensure accuracy of website packages, and support product managers and sales teams. You will handle ZenDesk enquiries, proof marketing collateral, and test Traveltek Clusters to ensure bookability.

Ideal candidates have 12+ months in travel (retail/wholesale) and a keen eye for detail, with strong communication and tech skills to manage rates and promotions across channels.

Qualifications

• Experience in travel retail/wholesale preferred.
• Passion for cruising or strong travel industry understanding is a bonus.
• Natural organizer with excellent attention to detail.
• Calm under pressure and able to juggle multiple priorities.
• Proactive problem-solver who anticipates issues and resolves them early.
• Confident, clear communicator with stakeholders.
• Tech-savvy with systems, trackers and inbox management.
• Customer-focused with a passion for delivering great experiences.

Responsibilities

• Provide proactive administration support to Cruise Product Managers across day-to-day operations.
• Manage all ZenDesk enquiries from Sales and After Sales with timely responses and resolution.
• Ensure all packages on the website are accurate and up-to-date across platforms.
• Proof marketing collateral to keep brand sharp and deals consistent.
• Test Traveltek Clusters to ensure accuracy and bookability.
• Set up, maintain and manage rates and products via Traveltek API and faresheets.
• Conduct regular rate analysis to stay competitive with market trends.
• Research new products, tours and attractions to enhance offerings and upsell.
• Weekly checks of rates and inventory for promoted products.

Skills

Attention to detail

Organizational skills

Calm under pressure

Proactive problem-solving

Communication

Tech-savviness

Customer focus

Team collaboration

Adaptability

Travel product knowledge

Tools

ZenDesk

Traveltek API

Faresheets

Web content management

Job description

Cruise Product Coordinator - Broadbeach, QLD

Job no: 532792
Brand: Ignite
Work type: Full time
Location: Queensland, Queenstown
Categories: Commercial

Our Cruise division is on a mission to open a world of happiness for our suppliers, people, and customers.

Our Cruise division is on a mission to open a world of happiness for our suppliers, people, and customers. As a Cruise Product Coordinator, you'll be at the centre of our product and administration operations, helping ensure our cruise products remain accurate, competitive, and market-ready. Working closely with Product Managers, Sales teams, marketing stakeholders, and supplier partners, you'll combine analytical thinking, attention to detail, and proactive problem-solving to support business success. This is a varied and fast-paced role where your work directly impacts the customer experience and commercial performance of our cruise offering.

Maternity Leave cover: 12 months

A day in the life:

• Provide proactive administration support to the Cruise Product Managers across day‑to‑day operations
• Manage all ZenDesk enquiries from Sales, After Sales and all other internal and external queries, ensuring timely, friendly communication and smooth issue resolution
• Ensure all packages loaded onto the website are accurate, up‑to‑date, and displayed correctly across all relevant platforms
• Proof all marketing collateral (from press ads to social media posts, DM pieces to EDMs) to keep our brand sharp and deals consistent and error‑free
• Test Traveltek Clusters to ensure they are accurate and bookable
• Assist with the setup, maintenance, and management of all rates and products both via the Traveltek API & faresheets
• Conduct regular rate analysis to stay competitive and aligned with market trends
• Research new products, tours, and attractions to enhance our offering or create upsell opportunities
• Carry out weekly checks of rates and inventory for products currently being promoted

Who you are:

• 12+ months’ experience in retail or wholesale travel preferred
• A passion for cruising and strong product knowledge is a bonus, however we’re equally open to candidates with extensive travel experience who bring a deep understanding of the industry
• Natural organizer with excellent attention to detail
• Calm under pressure and comfortable juggling multiple priorities
• Proactive problem‑solver who anticipates and resolves issues early
• Confident, clear communicator with all stakeholders
• Tech‑savvy — comfortable with systems, trackers, and inbox management
• Customer‑focused with a passion for delivering great experiences
• Team‑spirited, supportive, and flexible (including some public holidays)
• Detail‑driven with strong ownership from start to finish
• Adaptable — handles shifting priorities and change with ease

What you'll enjoy:

• Ongoing brain power-ups and skill sharpening
• Catapult your career across a network of brands and businesses in an evolving industry
• Say no to full price! Nab discounts on travel and more thanks to our sweet rewards program
• Access to industry leading health and well - being programs and financial advisors
• Set up shop in a swanky beachfront office in Broadbeach
• Enjoy social events to promote networking, celebration of wins, and sometimes just for fun!
• Take volunteer leave as part of giving back to the local community

#LI-KP1#IGNT#LI-Onsite