CRUISE CUSTOMER SERVICE ASSISTANT

Napier Port; Napier; On-site; NZD 44,000 - 58,000; Full time

Job summary

Napier Port seeks enthusiastic Cruise Customer Service Assistants to join the Cruise Team for the upcoming season. You will assist passengers, crew, and visitors as they move safely through the port and ensure a positive experience.

Key duties include welcoming guests, checking credentials, guiding traffic, and supporting crowd management during vessel arrivals and departures, while maintaining security and delivering outstanding service.

Qualifications

• Strong customer service skills and the ability to communicate clearly.
• Ability to work outdoors in varying weather conditions.
• Willingness to be proactive and take initiative.

Responsibilities

• Welcome and assist cruise passengers and visitors.
• Check identification credentials for passengers, crew, and authorised port users.
• Monitor access points to maintain port security requirements.
• Direct vehicle and pedestrian traffic in designated operational areas.
• Assist with crowd management during vessel arrivals and departures.
• Provide information and guidance to passengers and stakeholders.
• Support a safe, secure, and efficient cruise operation.
• Identify opportunities to improve the customer experience and operational processes.

Skills

Friendly demeanor

Customer focus

Team player

Reliable

Safety conscious

Outdoor work

Calm under pressure

Proactive

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

We are looking for enthusiastic and professional Cruise Customer Service Assistants to join our Cruise Team and support the delivery of our upcoming cruise season.

As a Cruise Customer Service Assistant, you will be at the frontline of our cruise operation, helping passengers, crew, and visitors move safely and efficiently through the port while ensuring a positive and memorable experience.

Main Duties and responsibilities

• Welcoming and assisting cruise passengers and visitors
• Checking identification credentials for passengers, crew, and authorised port users.
• Monitoring access points to maintain port security requirements.
• Directing vehicle and pedestrian traffic in designated operational areas.
• Assisting with crowd management during vessel arrivals and departures.
• Providing information and guidance to passengers and stakeholders.
• Supporting a safe, secure, and efficient cruise operation.
• Identifying opportunities to improve the customer experience and operational processes.

About you

We are looking for people who enjoy interacting with others and take pride in providing outstanding customer service.

You are:

• Friendly approachable, and confident communicating with a wide range of people.
• Customer-focused and professional.
• A team player who works well with others
• Reliable, punctual, and dependable.
• Safety-conscious with strong attention to detail.
• Comfortable working outdoors in varying weather condition.
• Able to remain calm and professional in busy environments.
• Proactive and willing to take initiative.

You have:

• A full New Zealand drivers' licence (Required)

If you enjoy working with people, thrive in a fast-paced environment, and want to be part of an exciting cruise season, we'd love to hear from you.

Check out the cruise schedule for this season on the Napier Port website