Credit Manager

Hunter Campbell; Auckland; On-site; NZD 120,000 - 160,000; Full time

Job summary

Radius Care is seeking a Credit Manager to lead invoicing, AR and credit control across a busy NZ-based aged care organisation. Reporting to the CFO, you will drive strong financial controls, debt recovery and process improvements leveraging technology and AI-enabled solutions to support growth.

You will manage a 9-person team, oversee multiple funding streams, and partner with care home managers and government agencies to optimise cash flow and resident data integrity.

Qualifications

• 5+ years in AR, credit management or finance leadership.
• Experience leading and developing high-performing teams.
• Experience with complex billing environments and multiple funding streams.
• Strong systems improvement track record.
• Advanced Excel and ERP experience (ideally BC 365).

Responsibilities

• Lead and develop a 9-person team across billing, AR and credit control.
• Own accurate invoicing and transaction processing.
• Manage aged debtor reporting and debt recovery.
• Govern contracts, rates and resident master data.
• Drive replacement of legacy billing platform with dedicated resources.
• Implement best-practice processes and controls.
• Collaborate with residents, families, government funding agencies and managers.
• Provide leadership and insight to the wider business.

Skills

People leadership

Financial controls

Communication skills

Excel

ERP systems

Education

Bachelor's degree in Finance/Accounting

Tools

Microsoft Dynamics 365 Business Central

ERP systems

Job description

About the Company

Exceptional People Exceptional Care: Radius Care is a New Zealand owned and operated aged care provider, founded in 2003, specialising in health and aged care for the elderly and disabled. The business now operates 25 locations nationwide, employing over 2,000 staff and caring for more than 1,900 residents, making it one of the country’s largest aged care operators.

The Role

Reporting to CFO, the Credit Manager will lead a critical function within the Finance team, taking overall responsibility for customer invoicing, accounts receivable and credit control across Radius Care in a fast-paced, high-volume environment. You’ll drive strong financial controls, debt recovery and continuous improvement through technology, automation and AI-enabled solutions to enhance productivity, accuracy and customer outcomes, whilst building the capacity needed to support the business growth.

Key Responsibilities

• Lead, coach and develop a 9-person team across billing, AR and credit control
• Own accurate, timely invoicing and transaction processing across Radius Care
• Manage aged debtor reporting, debt recovery and escalation processes
• Govern contracts, rates and resident master data across the business
• Drive replacement of the legacy billing platform, with dedicated resources allocated to support successful delivery
• Implement best-practice processes, controls and continuous improvement initiatives
• Partner with residents and families, government funding agencies, Care Home Managers, Regional Managers and Support Office stakeholders
• Provide pragmatic leadership and value-added insight to the wider business

About You

• Minimum five years’ experience in AR, credit management, collections or a similar finance leadership role
• Proven experience leading and developing high-performing teams
• Experience managing complex billing environments and multiple funding streams; aged care or healthcare exposure a bonus, not a requirement
• Track record of building and implementing systems and process improvements
• Advanced Excel skills; ERP experience, ideally Business Central 365
• Tertiary qualification in Finance, Accounting, Business or a related discipline preferred
• Strong communication skills and commercial acumen, balancing financial outcomes with a customer-focused approach
• Empathetic with a firm, resilient edge, comfortable holding difficult conversations
• Comfortable operating in a high-volume, fast-paced environment

What’s in it for you

Reporting to the CFO, this is a rare opportunity to build and lead a high-impact function and playing a key role in the replacement of an ageing billing system that is critical to the organisation’s future growth. You’ll lead a capable, dedicated team with a strong track record of internal promotion into the wider finance team. Flexible start and finish times and an office-first Parnell base with easy access to the CBD round out a role at one of the best-performing companies on the NZX.