Coordinator Placement and Rehousing

Kainga Ora; Dunedin; On-site; NZD 55,000 - 72,000; Full time

Benefits offered by this job

Five weeks' annual leave

Flexible working arrangements

Job summary

Kāinga Ora is seeking a proactive Coordinator - Placement and Rehousing to join our Regional Placement team in Dunedin. The role supports placement and rehousing delivery, coordinating processes that help customers transition into suitable homes.

The role combines administration, coordination, stakeholder engagement, and customer support. You will work across multiple workstreams and travel within the region as needed, with a 6-month fixed term/secondment.

Qualifications

• Experience providing high-quality administrative or coordination support.
• Strong organisational and planning skills with ability to manage competing priorities.
• Excellent written and verbal communication, with compassionate and clear engagement with stakeholders.

Responsibilities

• Coordinate placement and rehousing activities to support positive customer outcomes.
• Identify suitable customer matches for available homes and support placement processes.
• Maintain accurate customer records and ensure information is captured in a timely and consistent manner.
• Manage rehousing logistics, including arranging movers, obtaining quotes, processing invoices, issuing correspondence, and coordinating key activities.
• Prepare documentation, update customer and property information, and complete system-related tasks.
• Provide accurate reporting and data management to support regional placement activity.
• Collaborate with Housing and Wellbeing teams, Property teams, Awhi Rito Hub, and external agencies.
• Support continuous improvement by identifying opportunities to enhance processes, systems, and customer experiences.
• Travel within the region as required.

Skills

Organisational skills

Communication skills

Interpersonal skills

Time management

Attention to detail

Teamwork

Customer focus

Tools

Microsoft Office

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

• Play a key role in matching customers and whānau to the right homes
• Join a collaborative and customer-focused regional team
• 6-month fixed term/secondment opportunity

We're looking for an organised and customer-focused Coordinator - Placement and Rehousing to join our Regional Placement team.

In this role, you'll support the delivery of placement and rehousing services by coordinating the processes that help customers and whānau transition into suitable homes. Working closely with Advisors Placement and Rehousing, you'll play a critical role in matching customers to properties, maintaining accurate records, coordinating rehousing logistics, and ensuring placement activities are delivered efficiently and professionally.

This is a varied role that combines administration, coordination, stakeholder engagement, and customer support. You'll work across multiple workstreams, liaise with internal teams and external providers, and help ensure customers receive a seamless experience throughout the placement and rehousing journey.

This role will be based in Dunedin, with occasional travel required across the region to support placement and rehousing activities, attend stakeholder meetings, and provide on-the-ground support to customers and whānau as needed.

Ngā haepapa - What you'll be responsible for

• Coordinating placement and rehousing activities to support positive customer outcomes.
• Identifying suitable customer matches for available homes and supporting placement processes alongside Advisors Placement and Rehousing.
• Maintaining accurate customer records and ensuring information is captured in a timely and consistent manner.
• Managing rehousing logistics, including arranging movers, obtaining quotes, processing invoices, issuing correspondence, and coordinating key activities.
• Preparing documentation, updating customer and property information, and completing system-related tasks.
• Providing accurate reporting and data management to support regional placement activity.
• Working closely with Housing and Wellbeing teams, Property teams, Awhi Rito Hub, and external agencies to support successful placement outcomes.
• Supporting continuous improvement by identifying opportunities to enhance processes, systems, and customer experiences.
• Experience providing high-quality administrative or coordination support, ideally within a large or complex organisation.
• Strong organisational and planning skills, with the ability to manage competing priorities and meet deadlines.
• Excellent attention to detail and a commitment to accuracy.
• Strong interpersonal and relationship-building skills, with confidence engaging with a wide range of stakeholders.
• Excellent written and verbal communication skills, including the ability to communicate clearly and compassionately.
• Sound judgement, discretion, and the ability to remain calm under pressure.
• A customer-focused approach and a commitment to achieving positive outcomes for whānau.
• Cultural awareness and an inclusive approach, particularly when working with Māori, Pasifika, and diverse communities.
• Confidence using Microsoft Office products and organisational systems.
• The ability to work collaboratively as part of a team while managing your own workload effectively.
• A current full New Zealand driver's licence and willingness to travel within the region as required.

Nōu te rourou - What's in it for you?

We offer competitive salaries, five weeks' annual leave, and flexible working arrangements.

As a Kāinga Ora employee, we want to ensure you have the tools, support, and opportunities you need to thrive. You'll be part of a team that makes a tangible difference to the lives of New Zealanders while developing your skills and experience in a supportive and collaborative environment.

At Kāinga Ora, our mahi sits at the heart of Aotearoa's housing system. Every day, we help shape how our customers live today and into the future. It's meaningful mahi, and we're transforming how we work so we can deliver even better outcomes.

Our transformation focuses on three things:

• Our future – building a high-performing organisation that delivers quality housing for generations.
• Our customers – warm, dry, well-maintained homes and the right support to help people live well.
• Our people – simple processes, modern technology, and opportunities to learn, grow, and thrive.

Guided by our values, we work together, put customers at the centre, and continually challenge ourselves to be better.

Kāinga Ora is a place where people feel valued and supported. You'll find opportunities to grow your skills and build a career you're proud of, with fair pay and flexible ways of working that support both our people and our customers.

Our values were developed by us, for us. They unite us as an organisation and guide how we work every day. Our values are:

• Manaakitanga – People at the Heart
• Whanake – Be Bold

If you're passionate about supporting positive housing outcomes and enjoy coordinating complex processes in a fast-paced environment, we'd love to hear from you.

If you have any questions about this role, please contact ***************@kaingaora.govt.nz.

Applications close on Thursday 10th September at 11:55pm.

We value diversity and are committed to working with each other and our customers in an inclusive and respectful way. We welcome applicants from all walks of life and appreciate the richness of experience that your point of difference brings to the organisation.