Regional Placement & Rehousing Coordinator (6-Month FTC)

Kainga Ora; Dunedin; On-site; NZD 55,000 - 72,000; Full time

Benefits offered by this job

Five weeks' annual leave

Flexible working arrangements

Job summary

Kāinga Ora is seeking a proactive Coordinator - Placement and Rehousing to join our Regional Placement team in Dunedin. The role supports placement and rehousing delivery, coordinating processes that help customers transition into suitable homes.

The role combines administration, coordination, stakeholder engagement, and customer support. You will work across multiple workstreams and travel within the region as needed, with a 6-month fixed term/secondment.

Qualifications

• Experience providing high-quality administrative or coordination support.
• Strong organisational and planning skills with ability to manage competing priorities.
• Excellent written and verbal communication, with compassionate and clear engagement with stakeholders.

Responsibilities

• Coordinate placement and rehousing activities to support positive customer outcomes.
• Identify suitable customer matches for available homes and support placement processes.
• Maintain accurate customer records and ensure information is captured in a timely and consistent manner.
• Manage rehousing logistics, including arranging movers, obtaining quotes, processing invoices, issuing correspondence, and coordinating key activities.
• Prepare documentation, update customer and property information, and complete system-related tasks.
• Provide accurate reporting and data management to support regional placement activity.
• Collaborate with Housing and Wellbeing teams, Property teams, Awhi Rito Hub, and external agencies.
• Support continuous improvement by identifying opportunities to enhance processes, systems, and customer experiences.
• Travel within the region as required.

Skills

Organisational skills

Communication skills

Interpersonal skills

Time management

Attention to detail

Teamwork

Customer focus

Tools

Microsoft Office

Job description

Kāinga Ora is seeking a proactive Coordinator - Placement and Rehousing to join our Regional Placement team in Dunedin. The role supports placement and rehousing delivery, coordinating processes that help customers transition into suitable homes.

The role combines administration, coordination, stakeholder engagement, and customer support. You will work across multiple workstreams and travel within the region as needed, with a 6-month fixed term/secondment.