Coordinator Placement and Rehousing

Kaingaora; Dunedin; On-site; NZD 50,000 - 70,000; Full time

Benefits offered by this job

Five weeks' annual leave

Flexible working arrangements

Job summary

Kainga Ora in Dunedin is seeking a organized, customer-focused Coordinator - Placement and Rehousing to support the Regional Placement team. The role involves coordinating placement activities, matching customers to homes, and ensuring smooth rehousing processes.

Based in Dunedin with some travel regionally, you will work across teams to maintain records, manage logistics, and deliver efficient, patient-focused service to whānau in need.

Qualifications

• Experience providing high-quality administrative or coordination support.
• Ability to coordinate across multiple workstreams and teams.
• Strong organisational and planning skills with deadline management.
• Excellent written and verbal communication and problem-solving.

Responsibilities

• Coordinate placement and rehousing activities to support positive customer outcomes.
• Match customers to suitable homes and support placement processes alongside Advisors Placement and Rehousing.
• Maintain accurate customer records and ensure timely data entry.
• Manage rehousing logistics, including quotes, invoices, and correspondence.
• Prepare documentation, update customer and property information, and complete system tasks.
• Provide reporting and data management to support regional placement activity.
• Collaborate with Housing and Wellbeing, Property teams, Awhi Rito Hub, and external agencies.

Skills

Organised

Customer-focused

Stakeholder engagement

Data management

Microsoft Office

Communication

Tools

Microsoft Office

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

• Play a key role in matching customers and whānau to the right homes
• Join a collaborative and customer-focused regional team
• 6-month fixed term opportunity

We're looking for an organised and customer-focused Coordinator - Placement and Rehousing to join our Regional Placement team.

In this role, you'll support the delivery of placement and rehousing services by coordinating the processes that help customers and whānau transition into suitable homes. Working closely with Advisors Placement and Rehousing, you'll play a critical role in matching customers to properties, maintaining accurate records, coordinating rehousing logistics, and ensuring placement activities are delivered efficiently and professionally.

This is a varied role that combines administration, coordination, stakeholder engagement, and customer support. You'll work across multiple workstreams, liaise with internal teams and external providers, and help ensure customers receive a seamless experience throughout the placement and rehousing journey.

This role will be based in Dunedin, with occasional travel required across the region to support placement and rehousing activities, attend stakeholder meetings, and provide on-the-ground support to customers and whānau as needed.

Ngā haepapa - What you'll be responsible for

• Coordinating placement and rehousing activities to support positive customer outcomes.
• Identifying suitable customer matches for available homes and supporting placement processes alongside Advisors Placement and Rehousing.
• Maintaining accurate customer records and ensuring information is captured in a timely and consistent manner.
• Managing rehousing logistics, including arranging movers, obtaining quotes, processing invoices, issuing correspondence, and coordinating key activities.
• Preparing documentation, updating customer and property information, and completing system-related tasks.
• Providing accurate reporting and data management to support regional placement activity.
• Working closely with Housing and Wellbeing teams, Property teams, Awhi Rito Hub, and external agencies to support successful placement outcomes.
• Supporting continuous improvement by identifying opportunities to enhance processes, systems, and customer experiences.
• Experience providing high-quality administrative or coordination support, ideally within a large or complex organisation.
• Strong organisational and planning skills, with the ability to manage competing priorities and meet deadlines.
• Excellent attention to detail and a commitment to accuracy.
• Strong interpersonal and relationship-building skills, with confidence engaging with a wide range of stakeholders.
• Excellent written and verbal communication skills, including the ability to communicate clearly and compassionately.
• Sound judgement, discretion, and the ability to remain calm under pressure.
• A customer-focused approach and a commitment to achieving positive outcomes for whānau.
• Cultural awareness and an inclusive approach, particularly when working with Māori, Pasifika, and diverse communities.
• Confidence using Microsoft Office products and organisational systems.
• The ability to work collaboratively as part of a team while managing your own workload effectively.
• A current full New Zealand driver's licence and willingness to travel within the region as required.

Nōu te rourou - What's in it for you?

We offer competitive salaries, five weeks' annual leave, and flexible working arrangements.

As a Kāinga Ora employee, we want to ensure you have the tools, support, and opportunities you need to thrive. You'll be part of a team that makes a tangible difference to the lives of New Zealanders while developing your skills and experience in a supportive and collaborative environment.

At Kāinga Ora, our mahi sits at the heart of Aotearoa's housing system. Every day, we help shape how our customers live today and into the future. It's meaningful mahi, and we're transforming how we work so we can deliver even better outcomes.

Our transformation focuses on three things:

• Our future – building a high-performing organisation that delivers quality housing for generations.
• Our customers – warm, dry, well-maintained homes and the right support to help people live well.
• Our people – simple processes, modern technology, and opportunities to learn, grow, and thrive.

Guided by our values, we work together, put customers at the centre, and continually challenge ourselves to be better.

Kāinga Ora is a place where people feel valued and supported. You'll find opportunities to grow your skills and build a career you're proud of, with fair pay and flexible ways of working that support both our people and our customers.

Our values were developed by us, for us. They unite us as an organisation and guide how we work every day. Our values are:

• Manaakitanga – People at the Heart
• Whanake – Be Bold

If you're passionate about supporting positive housing outcomes and enjoy coordinating complex processes in a fast-paced environment, we'd love to hear from you.

Applications close on Sunday 16th August at 11:55pm.

We value diversity and are committed to working with each other and our customers in an inclusive and respectful way. We welcome applicants from all walks of life and appreciate the richness of experience that your point of difference brings to the organisation.